Olivia Howard
Baldivis,WA
Summary
Knowledgeable and dedicated customer service professional with extensive experience hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Picker and Packer/grader
Hari Hari Glass Houses
09.2009 - 10.2009
- Graded raw materials based on checklist of quality standards.
- Documented products checked, grades assigned and rejected items in master logs.
- Detected abnormalities with visual inspections, hand-held instruments and basic physical tests.
- Identified and resolved problems affecting quality of work or safety of job site.
Paper Runner
Greymouth Evening Star
01.2005 - 04.2012
- Delivered newspapers and flyers to about 100 homes daily.
- Assembled and bagged newspapers prior to delivery.
- Distributed papers in various weather conditions during early morning, typically starting at 4pm.
- Planned daily rounds and determined most efficient way to distribute newspapers.
Front of House Team Member
Aviators Cafe
11.2011 - 03.2012
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Helped guests at tables when in need of assistance.
- Disinfected frequently touched between guests to minimize infection risks.
- Kept hostess station neat and clean with well-stocked supplies.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
KitchenHand and Waitress
Hari Hari Motor Inn
03.2012 - 07.2012
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Checked identification for minimum age for sale of alcoholic beverages.
Cleaner
Punga Grove
05.2013 - 12.2013
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Cleaner /Receptionist
Scenic Hotel Franz Josef Glacier
01.2014 - 03.2014
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Dairy Farmer
Landcorp Farming
03.2014 - 11.2016
- Milked 1200 cows using milking machinery.
- Completed general maintenance duties such as Cleaning cow shed and yards
- Kept stock healthy with adequate food, water and open space.
- Attended promptly to needs of sick cows to maintain health of livestock.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
Certificate II - Hair And Beauty
Tai Poutini Polytechnic
Greymouth, New Zealand 2014
Certificate III - Business Administration
Tai Poutini Polytechnic
Greymouth, New Zealand 2014
High School Diploma -
South Westland Area School
Hari Hari, New Zealand 2012
Skills
- Crop Management
- Milk Production
- Routine Inspections
- Technique Practice
- Refund Handling
- Customer Service and Assistance
- Cash Register Operation
- Telephone Reception
- Customer Inquiries
- Microsoft Word
- Credit Card Payment Processing
- Staff Training
- Retail Sales Customer Service
- Refund Processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dairy Farmer
Landcorp Farming
03.2014 - 11.2016
Cleaner /Receptionist
Scenic Hotel Franz Josef Glacier
01.2014 - 03.2014
Cleaner
Punga Grove
05.2013 - 12.2013
KitchenHand and Waitress
Hari Hari Motor Inn
03.2012 - 07.2012
Front of House Team Member
Aviators Cafe
11.2011 - 03.2012
Picker and Packer/grader
Hari Hari Glass Houses
09.2009 - 10.2009
Paper Runner
Greymouth Evening Star
01.2005 - 04.2012
Certificate II - Hair And Beauty
Tai Poutini Polytechnic
Certificate III - Business Administration
Tai Poutini Polytechnic
High School Diploma -
South Westland Area School
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