Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Timeline
References
Generic
OLIVIA HUGHES

OLIVIA HUGHES

HASSALL GROVE

Summary

Dynamic, driven, and a highly adaptable young professional determined to excel in a role that offers new challenges and opportunities for growth. Adept attention to detail and strong organizational skills allows me to thrive in fast-paced environments where precision is paramount. I base my success in my current role on my ability to handle multiple projects simultaneously with a high degree of accuracy, as well as the caring nature and commitment to delivering exceptional results for my team and clients.

I am excited to meet with you to showcase how I can become an indispensable asset to your business.

Overview

9
9
years of professional experience

Work History

Personal Assistant/Sales Administration Manager

Ray White Kurrajong
06.2024 - Current
  • Provided administration support to the team of sales agents including ordering sales marketing activity, writing sales advertisement scripts, and facilitating property campaigns from launch to settlement.
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and enquiries in a professional and timely manner.
  • Conducted weekly open homes and buyer calls
  • Built rapport with vendors and work closely with clients throughout the sales process to build a property campaign, organise photos and script writing dates, ensure they are happy with the marketing campaign and facilitate any changes, organise open homes, provide detailed statistics and reports and any other tasks required.

Property Manager

McGrath Estate Agents
03.2024 - Current
  • In addition to the below points as a Junior Property Manager, this new position is a higher performing individual role tasked to oversee the complete management of a portfolio of 130 properties across Western Sydney while maintaining a high standard of customer service to all clients
  • Daily tasks include regular check-ins with property owners, managing the end of tenancy processing including outgoing inspections and bond facilitation, escalating and managing complaints and disputes and other tasks such as accounting and bill processing.

Junior Property Manager

McGrath Estate Agents
03.2023 - 03.2024
  • As a Junior Property Manager, I collaborate with a Senior Property Manager to build valuable client relationships while efficiently completing administrative tasks related to the management of a portfolio of 330 properties across Western Sydney.
  • This encompasses proficiently managing email correspondence and requests, coordinating maintenance projects from initiation to completion, liaising with property owners and tenants to facilitate repairs, managing tenants' arrears, ensuring accurate documentation and storage of information, maintaining multiple databases, and adhering to compliance requirements such as smoke alarms and water efficiency certificates
  • Additionally, I manage new tenancies, including lease preparation, bond payments, and ingoing inspections, in compliance with relevant legislation.

Field Services Officer

McGrath Estate Agents
10.2022 - 03.2023
  • As a Field Services Officer, my focus was to manage my time effectively to allow for smooth transition between multiple different inspections including Ingoing Condition Reports, Routine Inspection Reports and Open/Private viewings for our available properties
  • I always completed my inspections with a high attention to detail, to ensure the professional documentation of a property's condition and early detection of possible risks, hazards or repairs which need attention
  • This required the proficient use of multiple different software's and CRM's to document and record vital information accurately and in line with legislation.

Front Office Manager

McGrath Estate Agents
04.2022 - 10.2022
  • As a Front Office Manager, I was tasked with handling the walk-in and phone enquiries with a professional and helpful attitude, as well as managing the day-to-day office tasks and assisting a team of 10 Sales Agents and 15 Property Managers
  • My common tasks included administrative assistance with sales properties, designing and printing brochures for the sales team, maintaining office supplies, managing call tickets and action leads and enquiries
  • In this position, I was specifically selected to manage the company's bills email address as well as to receive all property management calls, due to my attitude when managing enquiries and working with the property managers to resolve disputes.

Assistant in Nursing

Nepean Hospital
02.2021 - 10.2021
  • Supporting nursing team with basic care of patients including taking vital signs readings and proper escalation of any abnormal readings, assisting patients with showering/eating/oral care & general well-being, keeping good history and notes during shifts, proper recording of information of patients, cleaning work surfaces, tending to daily tasks such as incoming patients and monitoring patient call buzzers.

Customer Service Manager

McGraths Hill Chinese Restaurant
05.2018 - 09.2020
  • I managed various tasks such as receiving phone orders, packing orders, food preparation, cleaning, and general maintenance tasks within the restaurant
  • Additionally, I played a key role in training new staff members, emphasizing the importance of providing exceptional customer service to ensure a positive dining experience
  • Money handling was also a part of my duties, and I handled food deliveries to customers efficiently
  • Furthermore, I demonstrated the ability to work independently, effectively completing assigned tasks with minimal supervision.

Crew Member

McDonalds
08.2017 - 07.2020
  • I adeptly managed various tasks integral to restaurant operations
  • This included taking orders from customers, ensuring accuracy and efficiency in transactions during money handling duties, and swiftly resolving conflicts arising from incorrect orders, employing strong communication skills and problem-solving abilities
  • I thrived in a collaborative environment, effectively communicating with team members during busy periods and working together seamlessly to fulfill orders in a timely manner
  • I willingly took on additional shifts as needed to support the team and meet operational demands.

Café All Rounder

Wisemans Ferry Grocer and Café
04.2016 - 04.2017
  • This was my first job which I started at the young age of 12
  • I was extremely eager to attain my first job to help my single mum with some basics like groceries
  • In this role, I would provide assistance to staff and customers by taking orders, waiting tables, preparing food, maintaining a clean work environment including washing dishes and sanitizing workstations, handling money and till counting, cleaning the store, stacking shelves and fridges and helping put away deliveries.

Education

Real Estate

THINK Real Estate And Training Kogarah
02-2025

Real Estate Academy Australia
01.2022

Windsor High School
01.2020

Nepean Hospital
01.2020

Skills

  • Full Manual Driver’s License
  • Outstanding customer service
  • Ability to work independently and in a team
  • Organizational skills across multiple databases
  • Willingness to learn
  • Neat personal presentation
  • Problem solving and conflict resolution experience
  • Friendly personality and can-do attitude
  • Administrative Support
  • Office Management
  • Document Preparation
  • Adaptability to change
  • Social media marketing
  • CRM software usage
  • Contract preparation
  • Resilience under pressure

Additional Information

As demonstrated above, I have been working in various customer service roles since I was 12 years old. I have always enjoyed working in a customer-based setting within a fast-paced team as it really challenges you to be on your feet. This attitude led to the development of attributes I uphold in my professional positions today. Some of the skills and personal attributes that you will discover soon enough, include my high attention to detail and love for systems and procedures. In every interaction or role, I hold myself to a high standard to complete the task or answer the email in the best way possible, ensuring if I start a task that I follow it from start to finish. Using policies and procedures as a guide to resolve tasks and ensure they are completed to the highest standard is where I base my success in my current and previous roles. I am grateful that I have had difficult experiences where I would see both good and bad sides of existence, and the delicate line that separates them. Not only have my previous experiences shaped who I am today, they have taught me a deep understanding and empathy for others which is demonstrated in my caring nature and willingness to help those around me. In my positions at McGrath Estate Agents, I won the Team-Player award in 2023 for demonstrating a true desire to help those around me, including always putting my hand up to help either sales or leasing opens, offering support and training to colleagues and acting with integrity and honesty with those around me. Thank you for considering my application. I am looking forward to the opportunity of working with you and invite you to reach out to my references below to help reinforce my application and claims.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Personal Assistant/Sales Administration Manager

Ray White Kurrajong
06.2024 - Current

Property Manager

McGrath Estate Agents
03.2024 - Current

Junior Property Manager

McGrath Estate Agents
03.2023 - 03.2024

Field Services Officer

McGrath Estate Agents
10.2022 - 03.2023

Front Office Manager

McGrath Estate Agents
04.2022 - 10.2022

Assistant in Nursing

Nepean Hospital
02.2021 - 10.2021

Customer Service Manager

McGraths Hill Chinese Restaurant
05.2018 - 09.2020

Crew Member

McDonalds
08.2017 - 07.2020

Café All Rounder

Wisemans Ferry Grocer and Café
04.2016 - 04.2017

Windsor High School

Real Estate

THINK Real Estate And Training Kogarah

Real Estate Academy Australia

Nepean Hospital

References

I am not comfortable to let my current employer know I am looking for a new position, as it is a small family business and a bit cliquey. I intend to let them know when I feel I am getting closer to a role and will give as much notice as possible.

  • Professional - Carol Cunningham | Team Leader | McGrath Estate Agents Blacktown | 0414 743 043
  • Professional - Tamsin Wilson | Head of Property Management | McGrath WNWH | 0438 823 435
  • Personal - Simon Wong | Ex colleague and Senior Property Manager | 0434 421 350
OLIVIA HUGHES