Olivia Hughes
Victoria Park ,WA
Summary
I am a highly organised and ambitious individual who provides high-quality and professional customer service to a diverse range of individuals. I am willing to go above and beyond to ensure customer expectations are exceeded whilst ensuring policies and procedures are carefully followed. With over two years' experience in aviation customer service-based roles, I have gained an extensive range of skills and knowledge that I can utilise effectively.
Overview
3
3
years of professional experience
Work History
Assistant Support Officer Workers Compensation
Department of Justice
03.2024 - Current
- Ensure quality Assurance and vetting of applications relating to workers compensation.
- Undertake data entry functions using a range of Microsoft platforms.
- Accurately maintain records and assist with reporting requirements.
- Utilise communication skills to support employee questions.
Cabin Crew
National Jet Express
01.2024 - Current
- Deliver exceptional customer service to all passengers.
- Accurately inform passengers of emergency and safety procedures.
- Liaise effectively with NJE staff.
- Consistently maintain and apply knowledge of procedures and policies.
- Maintain high professional grooming standards.
- complete safety reporting.
Passenger Service Delivery Agent
DNATA
09.2022 - 01.2024
- Deliver a high standard of customer service to client airlines and ensure requirements are met in a timely manner.
- Carry-out passenger check in and boarding duties.
- Ensure necessary paperwork is competed on time.
- Assist passengers during delays or those needing wheelchair assistance.
- Report any incidents.
- Follow and execute procedures to a high standard.
- Maintain exceptional grooming standards.
- Lead and participate as a team member and leader.
Cabin Crew Member
Virgin Australia
12.2021 - 09.2022
- Provide exceptional customer service to all passengers.
- Follow policies and procedures.
- Maintain a high level of personal presentation and grooming.
- Maintain safety standards.
- Go above and beyond for all passengers from a range of backgrounds.
Education
High School Diploma -
Kent Street Senior High School
East Victoria Park, WA12.2021
Skills
- Excellent customer service skills
- Adaptable
- Effective cross-cultural communication skills
- Fast Learner
- Interpersonal Skills
- Aviation Experience
- Outstanding communication skills
- Reliable
- Able to carefully follow and execute standard operating procedures
Timeline
Assistant Support Officer Workers Compensation
Department of Justice
03.2024 - Current
Cabin Crew
National Jet Express
01.2024 - Current
Passenger Service Delivery Agent
DNATA
09.2022 - 01.2024
Cabin Crew Member
Virgin Australia
12.2021 - 09.2022
High School Diploma -
Kent Street Senior High School
Similar Profiles
Verity TubbVerity Tubb
Associate Warden at Department of JusticeAssociate Warden at Department of Justice
Justin SchmidtJustin Schmidt
Special Agent at Department of JusticeSpecial Agent at Department of Justice
James K. Banks IIIJames K. Banks III
Deputy US Marshal / Senior Inspector at Department of JusticeDeputy US Marshal / Senior Inspector at Department of Justice