Summary
Overview
Work History
Education
Skills
References
Timeline
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Olivia Hunt

Sydney,NSW

Summary

Results Driven Sr Collections Specialist at Ecolab with a proven track record in account management and collections. Expert in SAP and Microsoft Excel, I drive process improvements and foster effective communication across teams. Recognized for reducing outstanding balances and enhancing customer satisfaction through strategic problem-solving and collaboration.

Overview

8
8
years of professional experience

Work History

Sr Collections Specialist

Ecolab
Macquarie Park, NSW
09.2022 - Current
  • Managed customer accounts to ensure timely collections and accurate records.
  • Developed strategies for improving collection processes and reducing outstanding balances.
  • Collaborated with cross-functional teams to resolve complex billing disputes effectively.
  • Communicated with clients regarding payment terms and overdue accounts professionally.
  • Prepared detailed reports on accounts receivable status for management review.
  • Maintained accurate records of customer interactions in collections database.

Allocations Specialist

Ecolab
Macquarie Park, NSW
02.2022 - 09.2022
  • Accurately allocated high volumes of daily customer payments across multiple ERP systems for several countries, ensuring precise reconciliation, and minimal discrepancies.
  • Maintained and updated customer portals with efficiency, streamlining payment processing, and supporting timely account management.
  • Coordinated with cross-functional teams for enhanced process improvement initiatives.

Crew Member and Crew Trainer

McDonalds
Northmead, NSW
03.2018 - 02.2022
  • Provided exceptional customer service in a fast-paced environment.
  • Collaborated with colleagues to ensure timely service during busy shifts.
  • Resolved customer inquiries and complaints with professionalism and care.
  • Upheld high standards of productivity and quality in operations.
  • Trained and mentored numerous new crew members, ensuring adherence to company standards and efficient onboarding.

Education

High School Diploma -

High School
Sydney, NSW
11-2021

Skills

  • Account management
  • Collections management
  • Microsoft Excel
  • Problem solving
  • Extensive SAP usage
  • Process improvement
  • Effective communication
  • Team collaboration
  • Efficient
  • Fast learner
  • ERP systems management
  • Customer service

References

References available upon request.

Timeline

Sr Collections Specialist

Ecolab
09.2022 - Current

Allocations Specialist

Ecolab
02.2022 - 09.2022

Crew Member and Crew Trainer

McDonalds
03.2018 - 02.2022

High School Diploma -

High School
Olivia Hunt