Olivia Hunt
Sydney,NSW
Summary
Results Driven Sr Collections Specialist at Ecolab with a proven track record in account management and collections. Expert in SAP and Microsoft Excel, I drive process improvements and foster effective communication across teams. Recognized for reducing outstanding balances and enhancing customer satisfaction through strategic problem-solving and collaboration.
Overview
8
8
years of professional experience
Work History
Sr Collections Specialist
Ecolab
Macquarie Park, NSW
09.2022 - Current
- Managed customer accounts to ensure timely collections and accurate records.
- Developed strategies for improving collection processes and reducing outstanding balances.
- Collaborated with cross-functional teams to resolve complex billing disputes effectively.
- Communicated with clients regarding payment terms and overdue accounts professionally.
- Prepared detailed reports on accounts receivable status for management review.
- Maintained accurate records of customer interactions in collections database.
Allocations Specialist
Ecolab
Macquarie Park, NSW
02.2022 - 09.2022
- Accurately allocated high volumes of daily customer payments across multiple ERP systems for several countries, ensuring precise reconciliation, and minimal discrepancies.
- Maintained and updated customer portals with efficiency, streamlining payment processing, and supporting timely account management.
- Coordinated with cross-functional teams for enhanced process improvement initiatives.
Crew Member and Crew Trainer
McDonalds
Northmead, NSW
03.2018 - 02.2022
- Provided exceptional customer service in a fast-paced environment.
- Collaborated with colleagues to ensure timely service during busy shifts.
- Resolved customer inquiries and complaints with professionalism and care.
- Upheld high standards of productivity and quality in operations.
- Trained and mentored numerous new crew members, ensuring adherence to company standards and efficient onboarding.
Education
High School Diploma -
High School
Sydney, NSW11-2021
Skills
- Account management
- Collections management
- Microsoft Excel
- Problem solving
- Extensive SAP usage
- Process improvement
- Effective communication
- Team collaboration
- Efficient
- Fast learner
- ERP systems management
- Customer service
References
References available upon request.
Timeline
Sr Collections Specialist
Ecolab
09.2022 - Current
Allocations Specialist
Ecolab
02.2022 - 09.2022
Crew Member and Crew Trainer
McDonalds
03.2018 - 02.2022
High School Diploma -
High School