Olivia Inwood
Sydney,NSW
Summary
As a dynamic, trained actor with a keen ability to interpret emotional cues and foster positive sales interactions, I bring a unique perspective to any retail environment. I have extensive experience as a retail associate and supervisor that aims to enhance team collaboration and customer engagement. I am also committed to leveraging performance skills to drive success in a fast-paced environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Supervisor
Oroton
Rosebery, Sydney, NSW
07.2024 - 04.2025
- Being given the higher responsibility of being shift supervisor alerted me to managerial activities that can boost team moral and in turn lead to a more positive customer experience. I learn't so much more about how the retail environment works at a managers level.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
Sales Associate
Rebel Sport
Sydney CBD, NSW
06.2023 - 04.2024
- Working at Rebel sport showed me the importance of team building within a larger company environment. Learning how to lift each other up and pick up extra slack for each other is crucial for a smooth-running work shift.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed promotional strategies to increase sales volume.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Bartender
The Bar at The End of the Wharf, Sydney Theatre Company (STC)
Sydney, NSW
09.2022 - 07.2023
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Retail Sales Associate
Decjuba
Sydney, NSW
12.2021 - 08.2022
- This job taught me the details of customer interaction, how to build up a customer’s confidence and make them feel comfortable in their choice of purchase. I was also given a lot more responsibilities in this role such as banking and accepting or sending out stock.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Answered store and merchandise questions and led customers to wanted items.
- Addressed customer questions and concerns regarding products and services.
Retail Sales Associate
Louis Vuitton
Sydney CBD, NSW
07.2020 - 11.2021
- Having never worked in luxury retail before there were quite a few professional protocols I needed to learn, especially concerning etiquette in the workplace. I also learnt how to deal with unsatisfied customers and keeping my professionalism intact even when the conversation began to escalate.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
Education
Bachelor of Arts - Acting
National Institute of Dramatic Arts (NIDA)
Kensington, NSW11-2022
High School Diploma -
Ravenswood School For Girls
Gordon, NSW09-2019
Skills
- Sales forecasting
- Inventory management
- Customer service
- Promotional strategies
- Team leadership
- Relationship building
- Professionalism
Certification
AUSTSWIM AQUATIC SKILLS CERTIFICATE
I am now a certified swim instructor and can teach water safety skills to children from ages 6 months to 16 years old. My CPR training is updated, and I have a current working-with-children check.
Affiliations
- Writer
- Fashion designer
- Avid Reader
- Runner
Timeline
Sales Supervisor
Oroton
07.2024 - 04.2025
Sales Associate
Rebel Sport
06.2023 - 04.2024
Bartender
The Bar at The End of the Wharf, Sydney Theatre Company (STC)
09.2022 - 07.2023
Retail Sales Associate
Decjuba
12.2021 - 08.2022
Retail Sales Associate
Louis Vuitton
07.2020 - 11.2021
Bachelor of Arts - Acting
National Institute of Dramatic Arts (NIDA)
High School Diploma -
Ravenswood School For Girls
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