Olivia Jacob
Banyo,Australia
Summary
Detail-oriented and highly motivated Pharmacy Assistant with3 years of experience in a fast-paced pharmacy environment. Proven ability to support pharmacists, manage medication inventory, and provide exceptional customer service. Currently seeking a new position outside of healthcare to leverage my skills and experience, contributing to a dynamic team while maintaining a focus on accuracy, efficiency, and exceptional customer service. I have completed KAPLANS tier 2 training in banking and sales along with 105 other modules that are all up to date.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member Service Consultant
Qbank
11.2024 - 01.2025
- Processed member requests, including account changes and service updates.
- Resolved member concerns and provided solutions in a timely manner.
- Communicated policy changes to members, keeping individuals informed and engaged.
- Educated members on available products and services to enhance experience.
- Handled complaints with patience and professionalism to ensure positive outcomes.
- Streamlined the account-opening process for new members, increasing efficiency and member satisfaction.
- Proactively sought feedback from members regarding their experiences with our services/products leading to continuous improvement efforts.
- Assisted with loan applications, ensuring all necessary documentation was collected and submitted accurately.
- Educated members on various credit union products and services, promoting usage and maximizing member benefits.
- Maintained up-to-date knowledge of federal regulations governing financial institutions ensuring full compliance during interactions with members.
- Participated in ongoing training programs to stay current on industry trends, enhancing service quality for members.
Pick Packer/Distributor
Metagenics
11.2023 - 03.2024
- Efficiently picked, packed, and labeled vitamin products for distribution, ensuring accuracy and adherence to company standards
- Managed inventory levels, including receiving, stocking, and organizing products in the warehouse
- Conducted quality control checks to ensure all products met company and industry standards before shipment
- Coordinated with the shipping department to schedule and dispatch deliveries, ensuring timely and accurate order fulfillment
- Maintained detailed records of inventory movements, using warehouse management software to track stock levels and orders
- Collaborated with team members to improve workflow processes, enhancing overall productivity and efficiency
- Ensured a clean and safe working environment by adhering to safety protocols and participating in regular safety training
Pharmacy Assistant
Airport Pharmacy
01.2023 - 09.2023
- Assisted pharmacists in daily operations, including preparing and dispensing medications, ensuring accuracy and compliance with prescriptions
- Managed medication inventory, including ordering, receiving, and stocking pharmaceuticals, minimizing stockouts and expirations
- Provided exceptional customer service by answering questions, resolving issues, and advising on over-the-counter medications
- Processed insurance claims and handled billing inquiries, ensuring accurate and timely processing
- Maintained patient records, ensuring confidentiality and adherence to HIPAA regulations
- Assisted in the training of new staff members, enhancing team efficiency and service quality
- Conducted regular audits of controlled substances, ensuring compliance with regulatory standards
- Facilitated smooth workflow by organizing and maintaining a clean and orderly work environment
Pharmacy Assistant
Healthy World Pharmacy
05.2022 - 12.2022
- Assisted pharmacists in daily operations, including preparing and dispensing medications, ensuring accuracy and compliance with prescriptions
- Managed medication inventory, including ordering, receiving, and stocking pharmaceuticals, minimizing stockouts and expirations
- Provided exceptional customer service by answering questions, resolving issues, and advising on over-the-counter medications
- Processed insurance claims and handled billing inquiries, ensuring accurate and timely processing
- Maintained patient records, ensuring confidentiality and adherence to HIPAA regulations
- Assisted in the training of new staff members, enhancing team efficiency and service quality
- Conducted regular audits of controlled substances, ensuring compliance with regulatory standards
- Facilitated smooth workflow by organizing and maintaining a clean and orderly work environment
Education
Queensland Certificate of Education - undefined
Wavell State highschool
Skills
- Computer Knowledge
- Communication
- Complaint Management
- Multitasking Abilities
- Critical Thinking
- Safety Procedures
- Active Listening
- Written Communication
- Attention to Detail
- Packing Equipment
- Workplace Cleanliness
- Team building
Certification
KAPLAN tier 2
Timeline
Member Service Consultant
Qbank
11.2024 - 01.2025
Pick Packer/Distributor
Metagenics
11.2023 - 03.2024
Pharmacy Assistant
Airport Pharmacy
01.2023 - 09.2023
Pharmacy Assistant
Healthy World Pharmacy
05.2022 - 12.2022
Queensland Certificate of Education - undefined
Wavell State highschool
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