Olivia Jayasuriya
Melbourne,VIC
Summary
Marketing & Ecommerce Coordinator with expertise in driving digital growth through effective website management, SEO, and competitive analysis. Skilled in optimising product listings, enhancing customer experience, and leading marketing initiatives. Strong communicator and team collaborator, with a focus on project management, training, and building long-term supplier relationships. Committed to delivering results and fostering a positive, customer-focused environment.
Overview
8
8
years of professional experience
Work History
Marketing & Ecommerce Coordinator
Cook & Bathe
Flemington, VIC
09.2024 - Current
- Develop and manage the annual marketing calendar, ensuring alignment with business priorities, promotions, and supplier campaigns.
- Oversee the company’s Shopify website, including new product uploads, auditing existing listings, creating collections, updating homepage content, and scheduling promotional material.
- Create and manage SEO blogs and on-site SEO improvements to drive organic traffic and enhance search visibility.
- Maintain and update the online product catalogue, ensuring accurate pricing and competitive positioning across the industry.
- Utilise Prisync to conduct weekly dynamic competitor pricing analysis; generate weekly pricing reports to support strategic adjustments.
- Merchandise the website to improve customer experience and sales performance, and support physical merchandising across three Melbourne showrooms.
- Manage website live chat (Zendesk), respond to customer queries, and generate sales opportunities through tailored support.
- Oversee and respond to all enquiries submitted through the website’s built-in contact form, ensuring timely and professional communication.
- Maintain strong working relationships with suppliers and stakeholders through daily communication and coordination.
- Collaborate with and train a marketing assistant, providing guidance, delegating tasks, and ensuring consistent workflow.
- Use Asana to manage and track marketing projects, ensuring timely completion and clear communication across teams.
Warehouse Assistant
Adore Beauty
Keilor Park, VIC
10.2021 - 09.2024
- Assisted in training new staff on warehouse procedures and equipment usage.
- Packed and labelled merchandise to prepare for loading and shipment to customers.
- Received and processed incoming orders, ensuring accuracy of information.
- Updated inventory and production information using warehouse management systems and scanner guns.
Crew Trainer
McDonald's
Tullamarine, VIC
03.2018 - 08.2021
- Trained new crew members on food safety and service standards.
- Oversaw daily operations to ensure compliance with company policies.
- Delivered exceptional customer service by addressing guest concerns promptly.
- Facilitated team meetings to promote communication and collaboration among staff.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Documented performance, safety and customer service needs to improve operations.
Education
Bachelor of Business - Marketing
Royal Melbourne Institute of Technology
Melbourne, Victoria12-2023
Skills
- Digital marketing
- Search engine optimisation (SEO)
- E-commerce management
- Website merchandising
- Competitor analysis
- Customer relationship management
- Product catalogue management
- Customer service
- Strategic planning
- Business administration
- Professional networking
- Team collaboration
- Training and development
- Attention to detail
- Scheduling and calendar management
- Report writing
References
References available upon request.
Timeline
Marketing & Ecommerce Coordinator
Cook & Bathe
09.2024 - Current
Warehouse Assistant
Adore Beauty
10.2021 - 09.2024
Crew Trainer
McDonald's
03.2018 - 08.2021
Bachelor of Business - Marketing
Royal Melbourne Institute of Technology