Olivia Johns
Melbourne,VIC
Summary
Responsible and dedicated customer service team member with proven skills of multitasking and organizational skills. Proficient in working in a fast paced environment completing orders and processing payments. Motivated to learn new skills in order to work collaboratively with different departments. Expert at providing relevant information and options to successfully resolve issues. Dedicated to maintaining customer satisfaction and contributing to company success.
Overview
5
5
years of professional experience
Work History
Customer Service Assistant
FoodWorks Supermarkets
12.2019 - 03.2024
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Described products to customers.
- Collaborated with other departments to guarantee customer satisfaction.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Continuously sought opportunities to expand knowledge about products/services offered by the company which resulted in better-informed recommendations for clients.
Waitress/Kitchen Hand
Templar Lodge
12.2018 - 04.2019
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Mount Beauty Secondary College
Mount Beauty, VIC11.2022
Skills
- Professional telephone demeanor
- Payment Processing
- Calm and Professional Under Pressure
- Complaint resolution
- Multi-Line Phone Systems
- Money handling abilities
- Teamwork and Collaboration
Timeline
Customer Service Assistant
FoodWorks Supermarkets
12.2019 - 03.2024
Waitress/Kitchen Hand
Templar Lodge
12.2018 - 04.2019
Mount Beauty Secondary College
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