Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee experienced in customer service, sales and high pressure environments. Driven and willing to put in 110% to work environment and team daily. Friendly and reliable team member, offering unmatched customer service and workplace focus. Skilled performance in sales with excellent multi-tasking aptitude. Driven team member ready to work any shift and willing to take on new tasks. Team-oriented employee with skills in navigation and crew and team leadership.
Hi, I’m
Olivia Johnson
Yarrwonga
Summary
Overview
3
years of professional experience
Work History
Red Energy
Inbound Sales Consultant
01.2022 - 08.2022
Job overview
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Stayed knowledgeable on latest energy plan innovations and technological advancements through continuous training.
- Achieved excellent conversion results by strategically adapting to rapidly changing, competitive environment.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Documented details of calls and customer interactions.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
Murray Valley Resort
Receptionist
12.2021 - 01.2022
Job overview
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Corresponded with clients through email, telephone or postal mail.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered and quickly redirected large volume of calls on central system.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Resolved customer problems and complaints.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
McDonalds Yarrawonga
Shift Manager
09.2020 - 09.2023
Job overview
- Managed/Lead high pressure environments in order to achieve prompt distribution of food and beverages.
- Trained and educated new employees to develop career skills.
- Developed excellent customer service skills
- Dealt with customer complaints in a calm manner in order to diffuse intense situations.
- Set up and opened store for day ahead and closed store to set it up for open.
- Completed admin such as cash, invoice entering, POS and system open/closure ect
- Worked diligently to resolve unique and recurring complaints
- Modeled best practices for sales and customer service.
- Made professional yet real connections with regular customers
Mulwala Water Ski Club
Bar Tender
12.2021 - 01.2022
Job overview
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Club Mulwala Resort
Receptionist
10.2022 - 12.2022
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed bookings, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Completed cash handling and night audit processes.
Education
Accredited OrganisationWangaratta
First Aid And CPR Certificate
08.2023
University Overview
McDonaldsYarrawonga
MDP1 from Management
08.2023
University Overview
Yarrawonga College P-12Yarrawonga, VIC
Victorian VCE Certificate
11.2021
University Overview
Yarrawonga College P - 12Yarrawonga, VIC
Certificate II in Sport And Rec
11.2019
University Overview
Skills
- Management
- Excellent in fast paced environment
- Quick learner
- Excellent customer service
- Very good multi-tasking skills
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Upbeat and Positive Personality
- Sales Pitches
- High-Volume Call Centers
- Closing Procedures
- Excellent administration
Timeline
Receptionist
Club Mulwala Resort
10.2022 - 12.2022
Inbound Sales Consultant
Red Energy
01.2022 - 08.2022
Receptionist
Murray Valley Resort
12.2021 - 01.2022
Bar Tender
Mulwala Water Ski Club
12.2021 - 01.2022
Shift Manager
McDonalds Yarrawonga
09.2020 - 09.2023
Accredited Organisation
First Aid And CPR Certificate
McDonalds
MDP1 from Management
Yarrawonga College P-12
Victorian VCE Certificate
Yarrawonga College P - 12
Certificate II in Sport And Rec
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