Olivia Johnson
Miranda,NSW
Summary
I am currently seeking an opportunity to further explore and develop my skillset.
I have a proven track record in enhancing customer satisfaction and inventory accuracy, demonstrated during tenure at Coles. Skilled in POS System Operation and adept at fostering positive customer relations. Achieved significant improvements in order fulfillment efficiency and stock management, contributing to the store's operational excellence as measured by business KPI goals.
I am efficiency-driven and organized with a team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence.
Overview
3
3
years of professional experience
Work History
Logistics Team Member
Adairs
01.2024 - Current
- Managed inventory control for optimal stock levels.
- Received incoming merchandise and stored in correct stock locations.
- Operated efficiently under pressure during busy sales periods, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
- Supported store''s visual merchandising efforts, assembling display fixtures and arranging products.
- Assisted customers with transporting large merchandise to waiting vehicles.
- Greeted store customers and discussed needs.
- Kept back room areas free of debris and safe for employees with proper storage and maintenance of product.
Customer Service Team Member
Coles
09.2021 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers
- Greeted customers and directed to requested products.
- Mentored new employees on service duties and best practices, improving overall staff performance.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Tracked substitutions and informed customers of changes.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders.
- Worked flexible schedule and extra shifts to meet business needs.
- Participated in routine cycle counts, supporting overall inventory accuracy goals for the store.
- Demonstrated strong attention to detail while counting items, ensuring minimal errors during the stock-taking process.
Education
De La Salle Cronulla
Burraneer, NSW07.2019
Our Lady of Mercy College
Cronulla, NSW12.2017
Skills
- Customer Focus
- Customer Relations
- Service standard compliance
- POS System Operation
- Cash Handling
- Customer inquiries
- Customer Complaint Resolution
- Order Fulfillment
- Store Opening & Closing
- Stock management
Timeline
Logistics Team Member
Adairs
01.2024 - Current
Customer Service Team Member
Coles
09.2021 - Current
De La Salle Cronulla
Our Lady of Mercy College
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