Olivia Jory
Mildura
Summary
A dedicated team member with 17 years of customer service experience. Friendly and personable with dedication to providing excellent customer and personal service. Outstanding verbal and written communication skills.
Overview
13
13
years of professional experience
Work History
Service Supervisor
Coles Supermarket
06.2013 - 05.2020
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
Store Team Member
OFFICEWORKS MILDURA
11.2010 - 07.2014
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers.
Pharmacy Assistant
Chemist Warehouse
09.2009 - 12.2010
- Kept pharmacy counter and related areas clean, neat and organised.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Assisted pharmacy staff with preparing medications and filling orders.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
DOMINO'S INSTORE TEAM MEMBER
Domino's Pizza
11.2007 - 10.2009
- Kept work areas clean, organised, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Completed mandatory training when required
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
Education
Year 12
St Joseph's College
Mildura12.2010
Skills
- Problem-Solving
- Time Management
- Customer Service
- Training and mentoring
- Delegating Work
- Phone and Email Etiquette
- Empathy Development
Timeline
Service Supervisor
Coles Supermarket
06.2013 - 05.2020
Store Team Member
OFFICEWORKS MILDURA
11.2010 - 07.2014
Pharmacy Assistant
Chemist Warehouse
09.2009 - 12.2010
DOMINO'S INSTORE TEAM MEMBER
Domino's Pizza
11.2007 - 10.2009
Year 12
St Joseph's College
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