Olivia King

In this role I have had to pivot from one task to another, think on my feet quickly and problem solve in order to "Make Someone's Day".

Key responsibilities include:

• In charge of day to day operations of busy Brisbane warehouse.
• Receiving of stock, stock control. Including stock take, transfers, rotating of stock
• Ensure all same day and National orders are dispatched on time every day/ 7 days a week.
• Liaise with different departments within the business-delivery partners, customer service, order management, floristry, suppliers and head office.
• Admin tasks such as Resource Cost trackers of the different departments.
• Ensure the warehouse is compliant with our OH&S policies including monthly audits
• Run regular toolbox meetings
• Recruitment and training of new staff
• Rostering and Staff Management

Accomplishments:

• Implemented a procedure for "after 5pm pick up" This ensures staff can leave on time instead of waiting for late drivers. This procedure meant that at the same time as the business saves money, our staff can leave on time ensuring a healthy work-life balance.
• Writing of Standard Operating Procedures for the business
• Writing and roll out of Inductions for new staff
• Preparing and organising/overseeing of 2 extremely successful event dates in 2024 - both bringing record numbers to the business.
• Manage storage area by organizing floor space, adhering to storage design principles and recommending improvements.
• Team morale-I have had a positive impact on the team here in Brisbane. I have excellent relationships with my colleagues and in turn they respect me. They, like me often go over and above what is expected of them because I have worked hard to create a positive environment.

• Pick flowers and foliage as per order sheet
• Sound knowledge of all flowers and foliage and varieties
• Ensure products being picked are of the highest quality
• Liaise with all departments in a professional manner.
• Excellent time management
• Stock Receiving and Management

• Floristry work including creating Wedding pieces, Formals, Table decorations for events, Posy Jars, Bouquets, Dried arrangements, Wreaths
• Creating quotes and communicating in a professional manner with clients to work within their budget
• Delivery in a safe and timely manner of products
• Choosing the best products to suit the budget.
• Training of seasonal support staff

• Customer service
• Working well within a team environment
• Communication
• Planogram reading
• Manual re-fitting of shelving units
• Re-configuring of supermarkets
• Building displays and maintaining each visit
• Reporting of tasks completed on smart device
• Excellent time keeping.

• Assisting RTO Manager with setting up of Pharmacy students details
• Enrolling students into various education
• Providing support for in-house pharmacists with creating CPD education
• Organising and setting up of events, lectures and workshops
• Customer service, member enquiries
• General administration tasks
• Wordpress admin and creating new online events
• Upkeep of database.

In addition to the above, I provided support during the "QPIP Trial " Queensland Pharmacists Immunisation Trial Program. A team of professionals wrote and rolled out the trial and practical education component of this trial. The icing on the cake after months of hard work was that the trial was approved by Queensland Health and now Pharmacists can vaccinate in Queensland.

• Customer service for Newsagents and their queries
• Assist and support the sales team with newspaper delivery enquiries
• Support the logistics manager with Route issues
• Pre-determine a print number for major newspapers such as the Financial Review and the Sydney Morning Herald
• General office duties
• Prepare merchandise materials for Newsagents.