Summary
Overview
Work History
Education
Skills
Timeline
Summary

Olivia K. Milathianakis

Glenroy,VIC

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

5
5
years of professional experience

Work History

Admin - Broker Support

Aon Insurance
12.2024 - Current
  • Provide administration support to Account Brokers for client insurance
  • Communicate with clients and insurers via phone and email
  • Participate in insurance policy pre-renewal, renewal, and post-renewal activities, including drafting quotations, endorsements, certificates of currency, cancellations, and creating renewal reports
  • Prepare and invoice insurance policies accurately and promptly
  • Fostered team environment that encouraged knowledge sharing and collaboration, leading to improved brokerage services.
  • Manage key stakeholder relationships
  • Enhance client experience through outstanding customer service

Store Manager

Connor Airport West
07.2023 - 12.2024
  • This job largely allowed me to grow largely in areas of not only people management but deeper managing aspects of budgets, KPIS, and employees.
  • I was responsible for rostering, managing stock, building on statistics of the store such as items per transaction, motivating my team on not only reaching budgets but on their urgency, motivation, and care factor in regards to the store as a whole.
  • Oversaw daily operations to ensure efficient store performance and customer satisfaction.
  • Managed inventory levels, implementing effective stock control processes to minimize shrinkage.
  • Directed staff training initiatives, enhancing team productivity and service quality.
  • Fostered a positive work environment, promoting teamwork and employee engagement.
  • Implemented visual merchandising standards to optimize product presentation and appeal.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.

Assistant Store Manager

Connor airport west
12.2022 - 07.2023
  • This role allowed me to gain many new skills, such as: learning how to manage a team and not only build on their characteristics but allow them to obtain new skills and goals as individuals and as a group, learning how to adjust my own personality to help others learn and grow, and learning how to be much more solution based on issues within the store.
  • This role also involved further cash handling including making deposits on behalf of the company, attending management meetings and learning how to analyse KPIS.

Retail Sales Assistant

Connor broadmeadows
02.2022 - 12.2022
  • Styling customers, providing a positive store experience for consumers, cash handling and maintaining store presentation.
  • Ended due to a promotion within the company.

Christmas casual

Ozmosis northland
11.2021 - 01.2022
  • Assisting consumers with styling of clothes, purchasing items, locating items and providing a optimistic store encounter.
  • Role mainly included operational duties such as unloading stock.
  • Gained much more knowledge and understanding of customer service as a concept.

Christmas Casual

BONDS, Australia plenty valley
10.2020 - 01.2021
  • Cooperated with customers and helped them with any needs within the store, as well as ensuring them a positive store experience.
  • My responsibilities consisted of attending to store presentation and appeal, inclusive with unloading stock onto the floor.
  • Proven ability to learn quickly and adapt to new situations.

Education

Completion of year 12 -

St Monica’s College, Epping, VIC
10.2021
  • Finished year 12 with especially high scores in subjects such as:
  • English
  • Psychology
  • Legal studies

Skills

  • Effective communication
  • Relationship management
  • Business relationship building
  • Trustworthiness
  • Communication proficiency
  • Team collaboration

Timeline

Admin - Broker Support - Aon Insurance
12.2024 - Current
Store Manager - Connor Airport West
07.2023 - 12.2024
Assistant Store Manager - Connor airport west
12.2022 - 07.2023
Retail Sales Assistant - Connor broadmeadows
02.2022 - 12.2022
Christmas casual - Ozmosis northland
11.2021 - 01.2022
Christmas Casual - BONDS, Australia plenty valley
10.2020 - 01.2021
St Monica’s College - Completion of year 12,

Summary

Overall, I am a strong candidate with excellent communication skills, which I consider essential and highly transferable across all professions and areas of life. I am committed to delivering my best in every task and continuously seek opportunities to expand my knowledge and capabilities. One of my core strengths is resilience—the ability to adapt, recover, and maintain high performance in the face of challenges. I bring a dedicated, growth-oriented mindset to every role I undertake and am eager to contribute meaningfully to a dynamic team.

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Olivia K. Milathianakis