Olivia Knapp

Over 8 years, I held diverse roles at the Thorpe Lakes Water Sports Resort, starting as bar staff and progressing to barista, lead receptionist, bookings and event coordinator progressing to managing the reception/check in team. The extensive experience showcased my adaptability and versatility in various aspects of the business.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Onboarded new employees with training and new hire documentation.

In my second year at St Mary's and St John's CE school, I assumed the role of art subject lead, overseeing and guiding art initiatives across the entire school, from Nursey to Year 6. Additionally, I took charge of staff training sessions, contributing to the professional development of the team.

• Developed strong relationships with parents, guardians, and colleagues through effective communication and collaboration, fostering a supportive learning environment for students.
• Improved classroom management by setting clear expectations for behavior and implementing consistent consequences for inappropriate actions.
• Served as a positive role model for both students and colleagues alike; demonstrated professionalism and dedication towards continuous improvement throughout my career.
• Established open communication and positive relationships with students, parents, peers, and administrative staff.
• Provided warm, supportive environment for developing academic, social, and emotional growth.