Olivia Kovacevska
Summary
A professional Account Manager with a proven track record of maintaining profitable client relationships. Adept at developing tailored account strategies, managing complex portfolios, and delivering exceptional customer service. Skilled in problem-solving and effective communication to drive client satisfaction and exceed sales targets. Committed to driving long-term success for clients and the organization through strategic account management.
Overview
9
9
years of professional experience
Work History
Senior Account Manager
Telstra SGT Communications
01.2020 - Current
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Approved regular payroll submissions for [Number] employees within [Software]
- Recorded inventory sales into organization's weekly income report
- Cross-trained existing employees to maximize team agility and performance
- Applied customer feedback to develop process improvements and support long-term business needs.
Workroom Manager
Sant Elia
07.2019 - 01.2020
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Mentored junior staff members in proper workroom protocols, resulting in increased productivity and fewer errors.
- Coordinated with other departments to ensure smooth workflow transitions and minimize bottlenecks.
- Established team priorities, maintained schedules and monitored performance.
Workroom Manager
Steven Khalil
09.2018 - 12.2019
- Cross-trained existing employees to maximize team agility and performance
- Propelled continuous improvements and strategically capitalized on current market trends, resulting in [Result]
- Applied customer feedback to develop process improvements and support long-term business needs
- Maximized performance by monitoring daily activities and mentoring team of [Number] associates
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Production Assistant
Karen Willis Holmes
01.2015 - 08.2018
- Facilitated clear communication between departments, ensuring smooth production operations.
- Reviewed activities for production team to complete tasks on time.
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions.
Education
Advanced Diploma - Fashion Design And Applied Technologies
Karl Von Busse Institute Of Design
Skills
- Written Communication
- Excellent work ethic
- Training & Development
- Adaptability
- Conflict resolution
- Relationship-Building
- Plan administration
- Database administration
- Office administration
- Budget administration
- Microsoft Outlook Proficiency
- Adobe Proficiency
Timeline
Senior Account Manager
Telstra SGT Communications
01.2020 - Current
Workroom Manager
Sant Elia
07.2019 - 01.2020
Workroom Manager
Steven Khalil
09.2018 - 12.2019
Production Assistant
Karen Willis Holmes
01.2015 - 08.2018
Advanced Diploma - Fashion Design And Applied Technologies
Karl Von Busse Institute Of Design
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