Olivia Kusto
Cattai,NSW
Summary
Driven Food & Beverage Attendant with proven expertise in enhancing customer satisfaction and loyalty, notably at Riverside Oaks Golf Resort and The Crown Plaza Windsor. Excelled in guest relations, leveraging energy, enthusiasm, and cleanliness to elevate dining experiences. Demonstrated reliability through seamless service and proficient POS systems operations .
Overview
2
2
years of professional experience
Work History
FOOD & BEVERAGE ATTENDANT
The Crown Plaza Hotel
09.2023 - Current
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to help customers make food choices.
- Prepared hot coffee and tea according to customer requests.
- Escorted customers to seats based on hostess recommendations and completed drink orders.
- Contributed to efficient operations by quickly processing drink orders and accurately handling transactions.
- Enhanced customer satisfaction by delivering prompt and friendly beverage service.
- Supported event success by effectively setting up and breaking down beverage stations for special occasions.
- Collaborated with team members to provide seamless service during high-volume shifts.
FOOD & BEVERAGE ATTENDANT
Riverside Oaks Golf Resort
07.2022 - 09.2023
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Escorted customers to seats based on hostess recommendations and completed drink orders.
- Boosted return business with personalized attention, remembering guests'' preferences and offering tailored recommendations.
- Enhanced customer satisfaction by delivering prompt and friendly beverage service.
- Assisted wait staff with timely food delivery and guest requests.
- Established rapport with customers by providing friendly and attentive service.
- Processed payments for orders and provided customers with change.
Education
CERT III Hospitality
VERTO
12.2024
High School Diploma -
Arndell Anglican College
Oakville, NSW12.2023
Skills
- Energy and enthusiasm
- Patience and Empathy
- Reliability and punctuality
- Cleanliness and hygiene
- Customer Engagement
- Safe Food Handling
- Order Taking
- Food Safety Regulations
Timeline
FOOD & BEVERAGE ATTENDANT
The Crown Plaza Hotel
09.2023 - Current
FOOD & BEVERAGE ATTENDANT
Riverside Oaks Golf Resort
07.2022 - 09.2023
CERT III Hospitality
VERTO
High School Diploma -
Arndell Anglican College
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