Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Olivia Lemon

Merbein

Summary

Focused, Caring, Empathetic, Patient, Child Contact and Allied Health Assistant. Focused on meeting client/patient rights and goals. Exceptional knowledge of leading team members to complete jobs on time. Dedicated to delivering consistent and focused attention to client safety, comfort, and dignity. Excellent communication and listening skills. Dedicated to forming trusting relationships and advocating for the best interests of clients. Strong background in supporting client/patient goals, compassionate and driven work ethic and a passion for helping others. Ability to write case notes to a court report standard. Resilient, optimistic and willing to go above and beyond.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Allied Health Assistant (Social Work)

Mildura Base Public Hospital
01.2024 - Current
  • Assisted social workers in managing caseloads, ensuring timely service delivery to clients.
  • Established rapport with clients through empathetic listening and effective communication skills.
  • Maintained thorough documentation of client interactions, progress towards goals, and relevant case notes.
  • Empowered clients by connecting them with appropriate community resources such as housing assistance or healthcare providers.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of social work assistance.
  • Demonstrated commitment to ethical social work practices, adhering to the Code of Ethics and maintaining professional boundaries with clients.
  • Coordinated referrals to community services to help clients obtain needed support.
  • Assisted in conducting needs assessments to identify key areas of service needs.

Child Contact Worker

Mallee Family Care
10.2022 - Current
  • Enables children of separated parents to re-establish or maintain contact with both their parents, where it is appropriate and possible with minimum of stress for both children and their parents.
  • Promoting safe and appropriate transfer of children between “spends time with parent” and child during supervised visit.
  • To engage appropriate intervention strategies necessary to maintain emotional and physical safety of children.
  • Excellent understanding of casework issues as related to target groups, in particular demonstrated awareness of cultural sensitivity.
  • Understanding of family violence, case management, risk assessment and strengths based practice.
  • Demonstrated ability to work with people experiencing conflict and facing multiple and complex issues.
  • To participate in staff development, training and activities relating to service delivery, as well as supervision.

Support Worker

Annecto
03.2022 - 12.2023
  • Provide services by the individual plan, service agreement and organisational policies and procedures, to build capacity, and allow individuals to remain at home and to live more independently.
  • Help clients manage and reach individual goals, supporting independent progression and social skills.
  • Transport clients to appointments, shopping venues and social outings according to a determined schedule to facilitate community access.
  • Keep clients engaged in social networks and communities for personal health and growth.
  • Read and update house diaries, communication books and individual files as required.
  • Home Care includes but is not limited to, vacuuming, dusting, ironing, sweeping, mopping, and washing/changing bed linen to allow clients to maintain living at home in a clean, safe, and tidy environment.
  • Meal Preparation
  • Working with individuals who have complex intellectual, behavioural, and mental health issues

Duty Manager

Ritchies IGA Merbein
10.2017 - 11.2022
  • Ability to work flexible hours; day, night, weekend, and public holidays.
  • Handling of money as well as counting and balancing tills and cash drawers.
  • Managing stock rotation and restocking of products in different departments
  • Ability to open and close the store unsupervised
  • Used store pallet jacks and walkie stacker to move merchandise from delivery truck into the warehouse
  • Boosting team success by working well with staff members of all ages as well as independently and cross-training in different positions and departments
  • Addressing all types of customer complaints and enquiries and restoring customer satisfaction with timely resolution, negotiation and assertiveness
  • Always striving to complete daily tasks on time and to the best of my ability

Education

Social Work Field Education Placement (3rd Year) -

Latrobe University
Mildura, VIC
2023

Bachelor of Social Work (Honours) -

Latrobe University
Mildura, VIC
2021

Victorian Certificate of Education (VCE) -

Saint Joseph's College
Mildura, VIC
12.2020

Primary School -

Our Lady of The Sacred Heart
Merbein, VIC
12.2014

Skills

  • Outstanding time management skills
  • Ability to work independently and in a team
  • Ability to communicate and interact well with other people
  • Patience
  • Respectful of colleagues and client confidentiality
  • Resilience
  • Reliable and Responsible
  • Learning on the job
  • Problem solving
  • Customer service
  • Passionate
  • Empathetic
  • Ability to understand client needs and wants
  • Ability to write case notes
  • Able to provide supervision in a professional matter

Certification

  • Provide Cardiopulmonary Resuscitation (CPR) - Nov 2023
  • Provide Basic Emergency Life Support - Dec 2021
  • Provide First Aid - 2023
  • Working With Children Check - 2022
  • NDIS Worker Screening Check - 2022
  • Personal Care with Dignity and Respect - Nov 2022
  • Assisting Clients with Medication - Dec 2022
  • Bridges out of Poverty - Mar 2023

References

Mildura Base Public Hospital: 

Anita Murrell - Social Work Team Leader 

Mobile: 0424 154 979


Mildura Base Public Hospital: 

Amy Tibbits - Placement Supervisor 

Mobile: 0423 480 420


Mallee Family Care:

Sharen Riley - Team Leader

Mobile: 0400 256 422 

Timeline

Allied Health Assistant (Social Work)

Mildura Base Public Hospital
01.2024 - Current

Child Contact Worker

Mallee Family Care
10.2022 - Current

Support Worker

Annecto
03.2022 - 12.2023

Duty Manager

Ritchies IGA Merbein
10.2017 - 11.2022

Social Work Field Education Placement (3rd Year) -

Latrobe University

Bachelor of Social Work (Honours) -

Latrobe University

Victorian Certificate of Education (VCE) -

Saint Joseph's College

Primary School -

Our Lady of The Sacred Heart

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Olivia Lemon