Olivia Lethlean
Bendigo,VIC
Summary
I am an 18 year old student, undertaking study at Deakin University this year for a bachelor of Human Resource Management (psychology).
I have experience with customer service in fast-paced environment, ensuring customer satisfaction through friendly and efficient service. I utilize teamwork and communication to maintain smooth operations and high product standards. Knowledge of food safety practices and quality control.
Overview
3
3
years of professional experience
Work History
Gelato Scooper
Augustus Gelatery
09.2023 - 02.2025
- Ensuring all customers received the correct order, keeping them satisfied.
- Scooping the gelato hygienically and adhering to allergies correctly.
- Reducing customer complaints by providing helpful customer service skills.
Waitress Trainer
The Social Bendigo
10.2021 - 09.2024
- Enhanced customer satisfaction with guidance on menu knowledge and recommendations.
- Developed training materials by creating comprehensive guides and resources for new waitstaff.
- Provided consistent customer service towards all customers.
- Ensured all surfaces were as clean as possible.
- Delivering food and beverages to tables.
- Welcomed customers entering the restaurant and responded to promptly to their needs.
- Placed orders through POS machine clearly ensuring there was no mistakes with orders.
Education
High School Diploma -
Catherine McAuley College Bendigo
Bendigo 11-2024
Skills
- Patience and tolerance
- Reliability and punctuality
- Cleanliness standards
- Hygiene practices
- Team building
- Customer service skills
- Friendly and outgoing
Timeline
Gelato Scooper
Augustus Gelatery
09.2023 - 02.2025
Waitress Trainer
The Social Bendigo
10.2021 - 09.2024
High School Diploma -
Catherine McAuley College Bendigo
Similar Profiles
Harriet BakerHarriet Baker
Team Member at Augustus GelateryTeam Member at Augustus Gelatery
Mackenzie HollandMackenzie Holland
Supervisor at Augustus GelaterySupervisor at Augustus Gelatery
Callahan UreCallahan Ure
Shift Supervisor at Augustus GelateryShift Supervisor at Augustus Gelatery