Summary
Overview
Work History
Education
Skills
Timeline
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Alex Mastrilli

Mernda,Australia

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

6
6
years of professional experience

Work History

Retail Assistant

Adidas
01.2023 - Current
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Approached browsing customers to initiate conversations to determine buying preferences.

Retail Assistant

JB HI-FI
06.2022 - 05.2023
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items and join reward programs.

Administrative Clerk

Northern Health
10.2021 - 02.2022
  • I searched for patients on iPM and book them through HMS for calls from clinicians to monitor patents with covid.
  • Entered data into HMS and updated customer contacts with information to keep records current.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Added documents to file records and created new records to support filing needs.

Shift Manager

Mcdonalds
11.2017 - 11.2021
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Cooperated with coworkers to improve customer experience and manage storefront.

Education

Bachelor of Paramedicine - Medical

Victoria University
Melbourne, VIC
11.2022

Skills

  • Merchandising and Display
  • Building Customer Relationships and Loyalty
  • Strong Communication and Interpersonal Skills
  • Sales and Promotions
  • POS System Operations
  • Meeting Sales Goals

Timeline

Retail Assistant

Adidas
01.2023 - Current

Retail Assistant

JB HI-FI
06.2022 - 05.2023

Administrative Clerk

Northern Health
10.2021 - 02.2022

Shift Manager

Mcdonalds
11.2017 - 11.2021

Bachelor of Paramedicine - Medical

Victoria University

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Alex Mastrilli