Olivia Ma
Melbourne
Summary
Hard-working and innovative team member dedicated to achieving team efficiency and high work productivity to boost company sales. Being a self-driven worker, previous experience in retail and hospitality helps give a jump start to most customer service job roles.
Overview
3
3
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Team Member
Coles Supermarket
03.2023 - 10.2023
- Gained recognition by manager for delivering excellent customer service through "can do" and friendly attitude.
- Ensured store presentation met company standards by arranging displays neatly and keeping shelves well stocked.
- Increased customer satisfaction by promptly addressing individual concerns.
Barista
Three Beans Cafe
01.2022 - 05.2022
- Exceeded boss' expectations of customer service by greeting each customer with enthusiasm and politeness, as well as showing great attention to detail through organisation during busy shifts.
- Displayed problem-solving skills through refilling the POS machine when paper runs out during busy hours.
- Contributed to teamwork and discussions through critical voice and passionate attitude.
Waitress
Silk Dining
04.2021 - 12.2021
- Arrange and prepare tables for customers to offer satisfying experiences, hence strengthening business reputation.
- Maintain detailed knowledge of special and popular items to attract and boost sales
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Customer Service Representative
Salvation Army
02.2021 - 12.2021
- Applied multi-task skills in busy hours by proactively asking store members to help out with different tasks.
- Established great communication skills between coworkers through open body language and facial expressions
- Ensured physical and dynamic presentation aligned with store's core values.
Education
Bachelor of Arts - Fine Arts
RMIT
Melbourne 03.2024 - Current
Certification
SITXFSA005
Timeline
Bachelor of Arts - Fine Arts
RMIT
03.2024 - Current
SITXFSA005
03-2024
SITHFAB025
03-2024
Australian Barista School Certificate
03-2024
RSA
03-2024
Team Member
Coles Supermarket
03.2023 - 10.2023
Barista
Three Beans Cafe
01.2022 - 05.2022
Waitress
Silk Dining
04.2021 - 12.2021
Customer Service Representative
Salvation Army
02.2021 - 12.2021
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