Olivia Macchia
Geelong,VIC
Summary
I am reliable, upbeat and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
I am a skilled umpire adept at maintaining a controlled, positive and friendly environment. Confidently officiates games. Responsible and dedicated to ensuring a safe and fun atmosphere for all players.
Overview
1
1
year of professional experience
Work History
Jewelry Sales and Merchandising
Jewellery By Sergio
12.2022 - Current
- Greet customer, helped locate merchandise and suggested suitable options.
- Offered each customer quality and personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
- Performed general maintenance and light cleaning of showroom.
- Displayed merchandise by arranging in appealing ways to boost sales.
Netball Umpire
Geelong Netball Association
05.2022 - Current
- Communicated with fans, coaches, players and other umpires.
- Maintained fair environment by serving as mediator to resolve conflicts.
- Explained and taught regulations and rules to players and coaches.
- Promoted good sportsmanship among players.
- Endorsed scorecards with necessary information such as name of teams and teams arriving late.
- Established rapport with all players to build communication, cooperation and positive game-play.
- Mentored young umpires to develop technical skills and confidence on field.
Education
High School Diploma -
Covenant College
Bell Post Hill, Victoria12.2026
Skills
- Positive Customer Engagement
- Excellent Written and Verbal Communication
- Building Customer Loyalty
- Adaptable and Flexible
- Store Policies and Procedures
- Merchandising and Display
- Strong Communication and Interpersonal Skills
- Merchandise Recommendations
- Time Management
- Good Judgment
- Active Learning
- Task and Work Prioritization
Netball
South Barwon netball club member 2021-2023
South Barwon netball coach 2023-current
Best and Fairest Award 2021
Netball Victoria, umpiring "C" badge 2023-current
Timeline
Jewelry Sales and Merchandising
Jewellery By Sergio
12.2022 - Current
Netball Umpire
Geelong Netball Association
05.2022 - Current
High School Diploma -
Covenant College
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