Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Magill

GORDON

Summary

Partially completed undergraduate student with foundational knowledge in early childhood education and development and hands-on experience gained through academic projects and traineeships. Demonstrates strong teamwork, problem-solving and time-management skills. Brings fresh perspective and strong commitment to quality and success. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

9
9
years of professional experience

Work History

Customer Relationship Officer

Bendigo Bank Ballan
02.2022 - Current
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
  • Devised creative solutions addressing unique challenges faced by individual customers, ultimately boosting overall satisfaction scores.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Managed high-profile accounts, ensuring consistent delivery of exceptional service for continued business growth.
  • Trained new team members on company policies and best practices to ensure consistent service quality.
  • Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Communicated with clients regarding account services, statements, and balances.
  • Demonstrated ability to work independently as well as collaboratively with other team members.
  • Developed strong interpersonal skills through face-to-face interactions with customers.
  • Provided excellent customer service by responding to inquiries in a timely and efficient manner.
  • Comply with banks policies and procedures.
  • Identify the customers’ needs to identify their goals with their banking.


Customer Service Cashier

Country Grocers Ballan
05.2019 - 08.2022
  • Handle customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greet customers and respond to informational requests.
  • Process customer payments quickly and return exact change and receipts.
  • Answer phone calls to assist customers with questions.
  • Scan items quickly to keep lines moving and reduce overall wait time.
  • Deli experience, cooking and operating machinery.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Work Experience - Childcare Centre

Little Royals Melton
11.2019 - 11.2020
  • Engaged with parents and families to build positive relationships for children to thrive.
  • Operated under licensing guidelines to protect health, safety, and well-being of children.
  • Assisted team educators with daily duties.
  • Flexibility to work in different age groups.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Staff Assistant in the After-School Care Programme

Bacchus Marsh Grammar
01.2018 - 06.2018
  • Helped younger students with homework.
  • Kitchen duties; preparing food, cleaning dishes.
  • Assisted with organising games for students.
  • General care of students.
  • Report to Senior Staff / Fill in timesheets.

Referee

Panthers Basketball Club
09.2016 - 03.2017
  • Completed Course Training.
  • Refereed Junior basketball games on Saturdays.

Education

Undergraduate Certificate - Teaching Education Studies

Curtin University
Perth, WA
11-2025

Completion of Year 12 -

Loreto College Ballarat
10.2021

Skills

  • Catering to students needs
  • Creative teaching approaches
  • Customer service
  • Cash register operation
  • Product knowledge
  • Security monitoring
  • Cash management
  • Training and mentoring
  • Product recommendations
  • Payment processing
  • Issue resolution
  • Customer assistance
  • Compliance, banking laws, and regulations
  • Google Chrome
  • Microsoft Word

Timeline

Customer Relationship Officer

Bendigo Bank Ballan
02.2022 - Current

Work Experience - Childcare Centre

Little Royals Melton
11.2019 - 11.2020

Customer Service Cashier

Country Grocers Ballan
05.2019 - 08.2022

Staff Assistant in the After-School Care Programme

Bacchus Marsh Grammar
01.2018 - 06.2018

Referee

Panthers Basketball Club
09.2016 - 03.2017

Undergraduate Certificate - Teaching Education Studies

Curtin University

Completion of Year 12 -

Loreto College Ballarat

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