Olivia Magill
Gordon
Summary
Welcoming Customer Service Cashier, adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of knowledge include cash handling, problem solving, hardworking, punctual, and reliable.
Overview
5
5
years of professional experience
Work History
Customer Service Officer
Bendigo Bank
02.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Demonstrated ability to work independently as well as collaboratively with other team members.
- Developed strong interpersonal skills through face-to-face interactions with customers.
- Provided excellent customer service by responding to inquiries in a timely and efficient manner.
- Comply with banks policies and procedures.
- Identify the customers needs to identify their goals with their banking.
- Ability to build strong connections with our customers.
CUSTOMER SERVICE CASHIER /Deli Customer Service Clerk
COUNTRY GROCERS BALLAN
05.2019 - 09.2022
- Handle customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Greet customers and respond to informational requests
- Process customer payments quickly and return exact change and receipts
- Answer phone calls to assist customers with questions
- Scan items quickly to keep lines moving and reduce overall wait time
- Deli experience, cooking and operating machinery.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Work Experience In Childcare
Little Royals
11.2019 - 11.2020
- Engaged with parents and families to build positive relationships for children to thrive.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Assisted team educators with daily duties.
- Flexibility to work in different age groups
Education
COMPLETION OF YEAR 12 -
LORETO COLLEGE BALLARAT
10.2021
Skills
- Customer service
- Cash register operation
- Product knowledge
- Security monitoring
- Cash management
- Training and mentoring
- Product recommendations
- Payment processing
- Issue resolution
- Customer assistance
- Coin counting
- Google Chrome
- Microsoft Word
- Photoshop (basic)
Timeline
Customer Service Officer
Bendigo Bank
02.2022 - Current
Work Experience In Childcare
Little Royals
11.2019 - 11.2020
CUSTOMER SERVICE CASHIER /Deli Customer Service Clerk
COUNTRY GROCERS BALLAN
05.2019 - 09.2022
COMPLETION OF YEAR 12 -
LORETO COLLEGE BALLARAT
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