Olivia Magill
Gordon,VIC
Summary
First-year bachelor of education student specialising in primary education with foundational knowledge in early childhood education and development. Gained hands-on experience through academic projects and traineeships, enhancing practical understanding of educational principles. Demonstrates strong teamwork, problem-solving, and time-management skills, contributing to a collaborative learning environment. Committed to launching a career in education with a focus on quality and success.
Overview
7
7
years of professional experience
13
13
Certifications
Work History
Customer Relationship Officer
Bendigo Bank
Ballan, VIC
02.2022 - Current
- Resolved banking issues and addressed account inquiries, enhancing client satisfaction.
- Educated customers on banking products and services, contributing to a more informed clientele.
- Processed deposits, withdrawals, transfers, and loan payments efficiently and accurately.
- Participated in training sessions to enhance knowledge of bank offerings and procedures.
- Prepared detailed reports on sales performance and customer complaints, enabling data-driven management decisions.
- Conducted regular audits to ensure compliance with banking regulations and policies.
- Supported training of new employees in customer service standards and bank operations.
- Managed cash duties, including balancing tills at end of shifts.
Deli Clerk
Country Grocers
Ballan, VIC
03.2019 - 04.2023
- Trained new staff on deli procedures and customer service techniques to improve service quality and customer satisfaction.
- Coordinated with team to ensure timely restocking of deli products, enhancing availability for customers.
- Monitored food safety standards during preparation and storage.
- Created attractive displays for daily specials and new items, increasing customer interest and sales.
- Maintained cleanliness and organization of deli counter and equipment.
- Sanitized work areas by cleaning surfaces, equipment, floors, and removing trash.
- Performed opening and closing duties, including restocking supplies and cleaning work areas.
- Worked collaboratively with staff to optimize store operations during peak hours.
Childcare Work Experience
Little Royals
Melton, VIC
11.2019 - 11.2020
- Created engaging activities that fostered social and cognitive skill development in children.
- Assisted in planning age-appropriate activities for children aged three to five years.
- Observed and guided children's behavior to promote positive interactions.
- Supported lead educators with lesson plan implementation and curriculum delivery.
- Maintained clean, safe environments for children during playtime.
- Recorded children's development observations to inform future educational strategies.
- Prepared snacks according to dietary requirements and assisted during mealtimes.
- Ensured safe arrivals and departures of children by verifying authorized pickups.
Education
Bachelor of Education - (Primary Education)
Curtin University
Perth, WA11-2028
Undergraduate Certificate In Teaching Education Studies - Education
Curtin University
Perth, WA11-2025
Completion Of Year 12 -
Loreto College Ballarat
Ballarat10-2021
Skills
- Customer service
- Team collaboration
- Effective communication
- Behavioral assessment
- Staff training
- Educational technology
- Curriculum design
- Lesson planning
- Child development
- Classroom management
Certification
Working with Children Check.
Timeline
Customer Relationship Officer
Bendigo Bank
02.2022 - Current
Childcare Work Experience
Little Royals
11.2019 - 11.2020
Deli Clerk
Country Grocers
03.2019 - 04.2023
Bachelor of Education - (Primary Education)
Curtin University
Undergraduate Certificate In Teaching Education Studies - Education
Curtin University
Completion Of Year 12 -
Loreto College Ballarat