Olivia Martin
Bendigo,VIC
Summary
Experienced hospitality professional with a proven track record of delivering exceptional customer service through strong communication skills and a diligent work ethic. Academic achievement includes completion of year 12, coupled with early homeownership, reflecting ambition and responsibility.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Get Naked Espresso Bar
01.2021 - Current
- Adapted to different customer needs and preferences, resulting in increased customer satisfaction
- Demonstrated excellent problem-solving skills by quickly resolving customer complaints and inquiries
- Trained new staff members on proper coffee preparation and customer service techniques
- Proficient in thriving within fast-paced environments as demonstrated by experience
- Efficiently managing multiple tasks while maintaining high standards of quality and service.
Waitress
Sangria Spanish Tapas Bar
01.2020 - 05.2021
- Provided knowledgeable and courteous service, resulting in positive reviews from customers
- Used point-of-sale software accurately and efficiently, resulting in fewer mistakes when entering orders
- Memorised the menu, specials and wine list, resulting in fewer mistakes when taking orders
- Demonstrated a high level of accuracy in taking orders and delivering food, resulting in few customer complaints.
Education
VCE -
Bendigo Senior Secondary College
11.2018
Skills
- Ability to Work in a Team
- Customer Service
- Communication
- Ability to Multitask
- Fast Learner
- Effective Time Management
Details
Bendigo, Australia, 0403 955 286, olivia.amartin12@gmail.com, 12/20/99
References
- Travis Henderson, Get Naked Espresso Bar, 0423454990
- Rick Coburn, Bendigo Pioneers, 0438 410 315
Certification
Certificate IV in Real Estate Practice
Gained in March 2022
Timeline
Barista
Get Naked Espresso Bar
01.2021 - Current
Waitress
Sangria Spanish Tapas Bar
01.2020 - 05.2021
VCE -
Bendigo Senior Secondary College
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