Olivia Maxton
Albany,WA
Summary
Versatile and dynamic professional with a proven track record at South Coast Cleaning Contractors, excelling in deep cleaning and staff management. Demonstrates a strong work ethic and exceptional oral communication, enhancing tenant relations and achieving high client satisfaction. Skilled in property management and food preparation, adept at multitasking under pressure to deliver outstanding results.
Overview
24
24
years of professional experience
Work History
Self Employed Commercial Cleaner
South Coast Cleaning Contractors
03.2015 - Current
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
- Promoted team collaboration and improved morale with open communication, problem-solving skills, and mentoring junior staff members.
- Improved organizational efficiency by maintaining inventory of cleaning supplies and equipment, ensuring availability when needed.
Short Order Cook
York Street Cafe
12.2019 - 02.2021
- Kept kitchen up to code for health and safety inspections.
- Maintained a clean and organized kitchen, ensuring compliance with health and safety regulations.
- Demonstrated flexibility in handling multiple orders simultaneously while maintaining attention to detail for each dish prepared.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced customer satisfaction by preparing high-quality meals in a timely manner.
- Proactively addressed customer concerns or complaints, working to find satisfactory solutions in a timely manner.
- Handled high-pressure situations with grace, keeping up with fast-paced demand during peak hours while maintaining focus on accurate food preparation.
- Contributed to positive workplace environment by fostering strong relationships with co-workers and supporting team efforts toward shared goals.
- Increased order accuracy by effectively communicating with front-of-house staff regarding customer preferences or dietary restrictions.
- Stayed up-to-date with industry trends and culinary techniques through continued education, incorporating new ideas into daily operations where applicable.
Short Order Cook
Sandalwood Factory
06.2019 - 12.2019
- Maintained a clean and organized kitchen, ensuring compliance with health and safety regulations.
- Demonstrated flexibility in handling multiple orders simultaneously while maintaining attention to detail for each dish prepared.
- Proactively addressed customer concerns or complaints, working to find satisfactory solutions in a timely manner.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Prepared food items according to recipe to drive quality and consistency.
- Handled high-pressure situations with grace, keeping up with fast-paced demand during peak hours while maintaining focus on accurate food preparation.
- Implemented time-saving measures that allowed for quicker order turnaround without sacrificing quality or presentation standards.
- Elevated guest experience through personalized menu suggestions based on individual preferences or dietary needs.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Assisted management in tracking inventory levels, placing orders for necessary supplies as needed.
- Stayed up-to-date with industry trends and culinary techniques through continued education, incorporating new ideas into daily operations where applicable.
- Assisted in menu development, suggesting popular dishes based on customer feedback and seasonal availability of ingredients.
- Reduced food waste significantly with meticulous inventory management and timely usage of ingredients.
- Maintained cleanliness and organization in kitchen, ensuring compliance with health and safety standards.
- Fostered positive work atmosphere, encouraging open communication and feedback among staff.
Sales Administrative Assistant
Merrifield Real Estate
02.2019 - 11.2019
- Created and maintained reports, documents, and presentations to assist with administrative support.
- Collected and maintained file of receipts to coordinate expense report submission.
- Streamlined sales processes with efficient data entry and management of client information in the CRM system.
- Maximized time management skills to achieve multiple tasks under strict deadlines without compromising quality or attention to detail in daily responsibilities.
- Promoted teamwork among colleagues by assisting with overflow work from other departments when necessary to ensure deadlines were met consistently across the board.
- Demonstrated adaptability within a fast-paced environment by swiftly learning new software programs used in day-to-day operations.
- Boosted sales team efficiency by providing timely administrative support and coordinating sales activities.
- Supported marketing initiatives with event planning, collateral creation, and lead generation tracking to drive sales growth.
- Enhanced customer satisfaction by responding to inquiries, resolving issues, and maintaining up-to-date product knowledge.
- Cross-trained to support other teams to meet operational needs and team deadlines.
Property Manager
Albany Elite Property
01.2017 - 10.2017
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
- Streamlined rent collection processes, significantly reducing late payments.
Property Management Assistant
Albany Elite Property
11.2015 - 01.2017
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
- Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained compliance with local regulations through thorough knowledge of housing codes and regular inspections of premises.
- Negotiated favorable contract terms with vendors, securing high-quality services at competitive rates to benefit both tenants and owners.
- Assisted in preparing comprehensive financial reports for owner review, ensuring transparency in property performance metrics.
- Collaborated with property manager on annual budget planning, analyzing historical data for informed decisionmaking.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Communicated effectively with owners, residents, and on-site associates.
Pharmacy Assistant
Discount Drug Store
01.2014 - 11.2015
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Merchandised over-the-counter goods and rotated stock.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Trained new pharmacy staff on computer system and drug management protocols.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Conducted regular medication inventory audits to prevent stock shortages and overages.
- Maintained strict confidentiality and compliance with HIPAA regulations, ensuring patient privacy.
- Trained new pharmacy assistants, sharing best practices for medication dispensing and customer service.
Head Waiter
Endeavor Restaurant - Banksia Gardens Resort
06.2012 - 06.2015
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Greeted new customers, discussed specials, and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to help customers make food choices.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs.
- Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
Trainee Veterinary Nurse
Albany Veterinary Clinic
01.2008 - 01.2010
- Assisted veterinarians during emergency situations providing critical support including administering life-saving medications or performing CPR on animals experiencing cardiac arrest.
- Supported practice growth initiatives such as participating in community events showcasing our services while answering questions from potential customers.
- Collaborated with veterinary team members to develop individualized patient treatment plans based on case histories and clinical findings.
- Increased client satisfaction rates with thorough discharge instructions covering topics such as medication administration, wound care, diet modifications, activity restrictions or behavior changes.
- Enhanced patient care by assisting veterinarians with surgical procedures and treatments.
- Built strong relationships with clients through attentive listening skills, empathy, and professional demeanor during visits.
- Improved clinic efficiency by maintaining clean and organized treatment areas, exam rooms, and laboratory spaces.
- Streamlined appointment scheduling by managing the front desk operations and ensuring timely communication with clients.
- Demonstrated excellent restraint techniques ensuring the safety of both animals and staff during examinations or procedures.
- Demonstrated commitment to ongoing professional development by attending conferences or workshops related to animal health issues or industry trends.
- Gained trust from pet owners through consistent high-quality care and clear communication about their animal''s health status and treatment options.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Maintained detailed records of animal health care and diagnostic treatments.
- Prepared, sterilized and maintained medical instruments and equipment.
- Administer medications, vaccines and treatments as instructed by veterinarian.
Apprentice Chef
Matts On Flinders
09.2000 - 11.2003
- Set up food stations by following chef's orders.
- Displayed adaptability by quickly learning new menu items as they were introduced into the rotation.
- Maintained well-organized mise en place to keep work consistent.
- Prepared cooking ingredients for chef.
- Performed other tasks as assigned by sous chef or chef
- Continuously expanded culinary knowledge by attending industry events and workshops, staying informed of the latest trends in food preparation and presentation.
- Participated in staff training sessions to learn new culinary techniques, elevating the overall skill set within the kitchen team.
- Developed strong knife skills through regular practice under the guidance of experienced chefs.
- Improved kitchen efficiency with effective time management and prioritization of tasks.
- Used food inventory and supplies resourcefully to prevent waste and avoid unnecessary ordering from vendors.
- Assisted in inventory control, ensuring optimal levels of ingredients and supplies were available for daily operations.
- Enhanced dining experience by preparing visually appealing and delicious dishes for customers.
- Meticulously followed recipes and instructions, producing consistent results that met the restaurant''s standards.
- Streamlined prep processes for increased efficiency, allowing for a smoother flow of service during peak dining hours.
- Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
- Prepped daily menu items to quickly deliver upon request.
- Signed for deliveries, checked items into inventory and stocked goods into proper locations.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Education
Property Management
Property Management
Perth, WA01.2017
Pharmacy Assistant
Certificate 3 Pharmacy Assistant
Albany, WA2014
High School Diploma -
Albany Senior High School
Albany, WA10.2000
Skills
- Deep cleaning abilities
- Strong Work Ethic
- Self-Motivation and Initiative
- Housekeeping skills
- Work under pressure
- Efficient multitasking
- Cleaning and sanitation
- Food Preparation
- Property Management
- Lease Renewals
- Exceptional oral and written communication skills
- Tenant relations
- Staff Management
Timeline
Short Order Cook
York Street Cafe
12.2019 - 02.2021
Short Order Cook
Sandalwood Factory
06.2019 - 12.2019
Sales Administrative Assistant
Merrifield Real Estate
02.2019 - 11.2019
Property Manager
Albany Elite Property
01.2017 - 10.2017
Property Management Assistant
Albany Elite Property
11.2015 - 01.2017
Self Employed Commercial Cleaner
South Coast Cleaning Contractors
03.2015 - Current
Pharmacy Assistant
Discount Drug Store
01.2014 - 11.2015
Head Waiter
Endeavor Restaurant - Banksia Gardens Resort
06.2012 - 06.2015
Trainee Veterinary Nurse
Albany Veterinary Clinic
01.2008 - 01.2010
Apprentice Chef
Matts On Flinders
09.2000 - 11.2003
Property Management
Property Management
Pharmacy Assistant
Certificate 3 Pharmacy Assistant
High School Diploma -
Albany Senior High School
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