Summary
Overview
Work History
Education
Skills
Education and Qualifications
Referees
Timeline
Generic

Olivia McDermott

WAGGA WAGGA,New South Wales

Summary

An extremely hard worker who always carries an outgoing, friendly and professional attitude. Am always well presented and am extremely organised with great time management skills. I am an honest and reliable worker who is eager to learn more and adapt.

Overview

6
6
years of professional experience

Work History

Disability Support Worker

New Directions
02.2023 - Current
  • Supporting individuals with intellectual, mental health or physical disabilities.
  • Assisting clients to work towards the goal set in each individuals support plan.
  • Assisting with meal planning, shopping, meal preparation, budgeting, and money handling skill development.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Providing support and assistance with domestic tasks and maintaining a clean living space.
  • Following ongoing risk assessment procedures and management plans provided.
  • Keeping accurate client documentation using Brevity.
  • Developing strong interpersonal relationships with clients, earning their trust, and respect through consistent empathy and understanding.
  • Supporting clients in maintaining a clean living space by assisting in household tasks such as laundry, meal preparation, and general tidying.
  • Assisting participants in local community activities; and
  • Administering medication.

Virtual Assistant / Previous Property Manager

PRD
03.2020 - Current
  • Managed a portfolio of 160 properties.
  • Maintained a well organised database system for improved information accessibility in daily operations.
  • Training and supervising other staff members.
  • Monitored emails, maintenance, daily tasks, inspections and other general administration duties.
  • Liaise with clients, tenants, trades people and members of the general public on a daily basis.
  • Conduct ingoing, outgoing, and routine property inspections and compile condition reports.
  • Gather statistics from advertising mediums and convey this information to landlords.
  • Prepare advertising campaigns for rental properties.
  • Investigate and resolve customer complaints in a timely and professional manner.
  • Attend to property maintenance issues and organise for these issues to be rectified.
  • Manage arrears, including developing payment plans if necessary.
  • Prepare property management documentation that adheres to current legislation and regulations.
  • Prepare and enforce termination notices, ensuring legislative requirements are met.
  • Preparing appropriate documentation and attending Tribunal hearings.
  • Customer service, including interactions via telephone, face to face and in writing.
  • Control the telephone switchboard, including answering enquiries, directing calls, and taking detailed messages.
  • Money handling and understanding trust accounting; and
  • Daily banking and end of day reconciliation.

Waitress / Barista

Mock Orange
03.2018 - 02.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Responsible for opening and closing the shop.
  • Training and supervising other staff on shift.
  • Ensuring stock levels are appropriate, and ordering and storing goods when needed.
  • End of day register reconciliation including cash and eftpos.
  • Preparing rosters and allocating staff members.
  • Managing company social media accounts such as Facebook and Instagram; and
  • Recruiting and interviewing potential employees.

Education

Cootamundra High School
Year 12

Skills

  • Excellent Communication Skills
  • Excellent Problem Solving Skills
  • Adaptability/Flexibility Skills
  • Excellent Attention to Detail
  • Teamwork Skills and can work cohesively with others
  • Time Management Skills to ensure deadlines are met
  • Excellent Organisation Skills
  • Excellent Customer Service Skills

Education and Qualifications

  • Real Estate Licence.
  • Certificate of Registration.
  • First Aid Certificate.
  • Current motor vehicle licence held.
  • Working with Children Check.
  • NDIS Worker Check.

Referees

  • PRD HUMAN RESOURCES MANAGER | Kellie-Jo Gustowski | 0407 292 183 | kelliegustowski@prdwagga.com.au
  • PRD COLLEAGUE | Simone Harper | 0427 464 229 | simoneharper@prdwagga.com.au
  • NEW DIRECTIONS TEAM LEADER | Elizabeth Nagengast | 0488 309 900 | elizabeth.nagengast@newdirections.org.au
  • NEW DIRECTIONS COORINDATOR | Natalie Cannon | 0429 177 369 | nat.cannon@newdirections.org.au

Timeline

Disability Support Worker

New Directions
02.2023 - Current

Virtual Assistant / Previous Property Manager

PRD
03.2020 - Current

Waitress / Barista

Mock Orange
03.2018 - 02.2020

Cootamundra High School

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Olivia McDermott