Olivia Mcglinn
Northam,WA
Summary
Dynamic manager with a proven track record at McDonald's, excelling in team leadership and customer service. Skilled in product rotation and decision-making, I effectively trained staff and resolved customer issues, enhancing service quality. My strong communication and organizational abilities fostered a productive work environment, ensuring operational excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manger Mcdonald
mcdonald
Northam, WA
09.2010 - 03.2023
.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Before I became a manager at McDonald's, I was a crew trainer. Training new crew members by showing them how to operate the equipment, and also showing them how to make the correct orders for the customers.
- I was also in charge of the delivery and ensuring the product was correct, dated, and the correct product from the delivery truck. the making sure the staff rotate product
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
Finished Year 12
Northam Senior High School
Northam, WA11-2012
Skills
- Product rotation
- Able to work with minimum supervision or in a team environment
- Excel in new and challenging situations
- Good decision-making skills
- Strong customer service skills
- Good interpersonal and communication skills
- Good time management and organization skills
- Attention to detail and presentation
- PBS positive behavior support
- Manual handling
- Diabetes and epilepsy seizure management
- Medications
- Follower mealtime management
- Dementia discovery course
- Peg feeding (enteral feeding webinar)
- Midazolam training
- Dysphagia
- Food handling and hygiene procedures
- Understanding abuse
- Management of chemicals
- St john ambulance first aid junior cadet and senior cadet
Certification
- Driver license
- HLTAID009: Provide CPR
- HTLAID011 provides first aid
- Ndis worker screening check
- Right to work in Australia
- Working with children check
Timeline
Manger Mcdonald
mcdonald
09.2010 - 03.2023
Finished Year 12
Northam Senior High School
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