Olivia Mercuri

• I work closely with my team at Kookai creating a store that is visually appealing to our potential customers.
• Enhanced store appearance through diligent merchandising and regular upkeep of displays.
• I ensure every customer is happy and navigate any problem in the best way possible that guarantees a positive outcome for all
• I answer emails and attend team meetings
• Used POS system to process sales, returns, online orders, and gift card activations.

• I helped customers find the bag/ accessory they love and that makes them feel happy or help customers buy the perfect gift
• Used POS system to process sales, returns, online orders, and gift card activations.
• i stock appropriate merchandise
• i worked along side other brands as I worked within David Jones which therefore broadens my experience in working with a variety of customers in the fashion industry

Collect clothing was an online clothing company owned by family that has recently been sold. I worked at most pop up stores and events hosted by collect clothing managing staff and helping to ensure everything was under control. I would help design the layout of these pop-up stores and the type of art displayed.

When there weren't any pop up stores or events, I was busy doing admin work such as answering important emails, this ranged from customer enquires, contractors and event organising. Event organising included contacting staff to work at these pop-ups, and creating detailed timetables to help keep everyone informed and organised.