Olivia Mitchell
Brisbane,QLD
Summary
DOB: 17/04/2003 (20 years)
Reliable and hardworking customer service supervisor with demonstrated multitasking skills in fast-paced settings. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Devoted to giving every customer a positive and memorable experience, showcasing unwavering loyalty through four years of committed service at my current place of employment, consistently contributing to team success and organizational growth. I am a currently a student of interior architecture who is passionate about learning new skills and gaining new knowledge on everything I can within all aspects of the industry.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor
Coles
Capalaba, Queensland
11.2019 - Current
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Answered phone calls and responded to questions and concerns.
- Provided customer service including answering questions, resolving complaints, and responding to requests for information.
- Operated cash register to process sales transactions accurately and efficiently.
- Performed opening and closing duties such as setting up registers, counting money in drawers, turning off lights at closing time.
- Maintained knowledge of current promotions and advertisements being offered by the store.
Education
Bachelor of Design in Interior Architecture - Design
Queensland University of Technology
Brisbane, QLD11.2024
High School Diploma -
Moreton Bay College
Manly West, QLD11.2020
Diploma of Business, Management, Marketing, And Related Support Services - Business
Barrington College
Brisbane09.2020
Skills
- Positive and Constructive Feedback
- Time Management
- Workflow Management
- Continuous Improvement
- Policy Enforcement
- Issue Resolution
- Handling Escalations
- Call Center Operations
- Complaint Resolution
- Decision-Making
- Problem-Solving
- Employee Scheduling
- New Hire Training
- Customer Service
Timeline
Customer Service Supervisor
Coles
11.2019 - Current
Bachelor of Design in Interior Architecture - Design
Queensland University of Technology
High School Diploma -
Moreton Bay College
Diploma of Business, Management, Marketing, And Related Support Services - Business
Barrington College
Similar Profiles
Jye WeimerJye Weimer
Supervisor/ Service Department at ColesSupervisor/ Service Department at Coles
Dylan Delany De Aragao AzevedoDylan Delany De Aragao Azevedo
Team Member at ColesTeam Member at Coles
Nakshatra RavalNakshatra Raval
Store Team Member (Produce) at ColesStore Team Member (Produce) at Coles