Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Olivia Moncur

Olivia Moncur

Seaford,VIC

Summary

My work history is one that I am very proud of and have reached great heights of success within my field. I have been a Senior Manager and Sales Executive within the hospitality and events industry for many years and am lucky enough to say I am as passionate as I have ever been for all things functions, sales and events.


I have worked for large scale companies such as The Australian venue co . Heading up the reservations team with over 180 venues across all states and managing a sales team of over 20 remotely


I have created centralised selling systems for such companies as the Melbourne venue company and Open-door pub co. many years ago when individual venues would only rely on functions managers. I was able to develop a selling machine across multi venues which again I was instrumental in successful financial gain for the company and my team.


I have been a part owner of a winery on the Mornington Peninsula, Barmah Park Winery and took on all sales, events and marketing, being a part owner of a smaller business was much more hands on and again really fulfilling as there was more room for creativity.


I also have a strong business understanding of hospitality and events as I have worked in many venue manager positions in my younger years. Having a strong fundamental knowledge of all financial and operation requirements within business gives you a natural ability to better sell all products to best possible financial gain of the business.


I was most recently at Alba Thermal springs just as a reservation agent part time whilst I moved down to the peninsula to re locate. It was really great to take a more junior role whilst I settle my life back into place and was honestly really refreshing to just go back to what essentially is what I love doing which is selling, executing events and fostering new relationship.

However, it was always going to be short term until I had the capacity to go back to full time work which I did and took on the Managing Sales Executive role for Hudsons Famous catering. The position was based around the redevelopment of the brand into Olive Lane Catering, I have only been with them a few months however I don’t believe the business model is probably at the standard I wish to continue with. It quite a few years of being an established business and with the amount of travel required I have decided to look elsewhere.

Your position stood out to me essential because I know I could be really successful in this role but also really happy, I want to again work down on the peninsula, do what I love which is selling events and fostering new business, with an established company I know will execute on delivery day.

I personally am still hospitality through and through and always willing to jump in and help operationally when required. Iv never been afraid of hard work and love to lead by example.


I will include my references for your perusal, however being I am currently still employed with Olive Lane I have not included this. I do only require a weeks’ notice period for immediate start.


I look forward to the opportunity to discuss the role in more detail.

Overview

7
7
years of professional experience

Work History

Executive Sales Manger

Olive Lane Catering
11.2023 - Current
  • To head up the sales team, create new business leads and develop all sales systems
  • develop the brand and expand sales opportunities
  • develop a team with strong selling skills to inevitable grow business to outer regions
  • head up all thing , sales , events and business development


Reservation Sales Agent

Alba Thermal Springs And Spa
01.2023 - 11.2023
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Arranged bookings in collaboration with sales department
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Worked closely with front desk to achieve full occupancy of property.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided customers with information about availability and pricing.

National Reservation Manager

Australian Venue Co.
01.2022 - 10.2022
  • With a portfolio of over 180 venues across all states in Australia including NZ , I was head of the internal sales team of around 20 agents who took every phone call from all venues. We were a centralised selling team in charge of all bookings , from small dinner reservations to large scale events and every marketing activation in-between.
  • My primary role was develop the system to better service customer experience and company turn over.
  • business strategies development
  • Technical improvements and centralisation to increase profitability and customers satisfaction levels
  • Conducting agent based training on selling skills and product knowledge
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Identified issues, analyzed information and provided solutions to problems.
  • Improved operations through consistent hard work and dedication.

Event & Sales Senior Exec. Add Business Partner

Barmah Park Winery
01.2019 - 12.2022
  • I bought in and was a co partner at Barmah Park Winery.
  • My role in house was all revolving around event sales and general business development.
  • taking all incoming email and phone enquiries
  • all reservation booking from 2 person table booking , to cellar door experiences, wine order , functions , and all in-between
  • arranging all running sheets for business departments , kitchen and front of house and ensuring correct communication between them all
  • It was a small winery with a restaurant consisting of 80pax capacity, and 3 smaller brake away areas for events. Over all a mid to high range in regard to fine dining experience.
  • Reporting weekly budgets and forecast . Working to budgets and targets set by myself and business partner
  • Managed administrative logistics of events planning, event booking and event promotions.
  • Coordinated schedules and timelines for events.
  • Performed event coordination for larger parties and gatherings.
  • Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.

Interior Designer + Property Staging Co

Self-employeed
01.2019 - 01.2022
  • I have always had a personal passion for interior design and whilst my children were young I was able to build a business for myself in the industry
  • I was hired by the Australian Venue Company to work on commercial projects such a the venue "Trinket" in Melbourne where I sourced all the accessories to fit out this highly themed bar in the heart of CBD.
  • I started a small staging company , The staging stylists. Where I was hired to stage properties all across the Mornington Peninsula
  • Also I was hired for residential interior design job and able to work on quiet extraordinary mini mansion in the heart of Kew Melbourne, working with healthy budgets and high end clientele

Senior Sales Executive

Melbourne Racing Club
01.2017 - 12.2019
  • Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
  • Demonstrated products and features to customers, answered questions and overcame objections.
  • Employed effective problem-solving techniques, increasing client satisfaction ratings.
  • Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
  • Facilitated relationships with target accounts through implementation of proven networking methods.
  • Developed relationships with high-profile clientele by successfully employing [Type] sales techniques.
  • Shaped sales approaches to individual clients, facilitating relationships with customers and driving revenue to over $[Number].
  • Recognized and resolved compound problems that effected upper-level management and business initiatives.

Head of the Department (Melbourne Venue Co.)

Open Door Pub Co.
  • Develop and refinement of a centralised selling model of 20 hospitality venues across melbourne to effectively cross sell and take on all function and event sales.
  • Create a systems, protocol , build budgets , forecast , targets and more to create a successful selling machine
  • lead a team of function coordinators , developing there selling skills and productivity in general
  • Work with CEO and Operations Manager to develop this sector.
  • Used coordination and planning skills to achieve results according to schedule.
  • Developed team communications and information for meetings.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Conducted research, gathered information from multiple sources and presented results.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Venue Manager

Open Door Pub Co.
  • Open door pub co has around 20 odd venues across melbourne at the time and I worked in a number of there venues operationally as the venue manager. At that time this was a very male dominated job and I was one of the only women to host this title at a very young age in which I felt propelled me into great steed for future development and drive in the field
  • I achieved extreme financial success for them in all venues specially in the event sector and operational very involved in all day to day requirement
  • In charge of venue and all staff
  • Developed team communications and information for meetings.
  • Conducted research, gathered information from multiple sources and presented results.
  • Resolved problems, improved operations and provided exceptional service.
  • Participated in team-building activities to enhance working relationships.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Education

Certificate III - Health and Physical Fitness

Australian Institute of Fitness
Melbourne

HLTAID011 Provide First Aid -

Accredited First Aid Course
Frankston, VIC
11.2022

High School Diploma -

Mt St Joseph's Girls College
Melbourne, VIC
12.2002

Skills

  • Customer service relationship management
  • Sales and events operations and strategy
  • Business Partner Relationship Management
  • Competent in all business finance reporting requirements and understanding
  • Extremely hands on operationally and lead by example
  • Confident in abilities to offer the highest level of customer service in a luxury environment
  • Passionate about health, wellbeing , nutrition and sustainability

Additional Information

Paul Waterson

CEO and Managing director

The Australian Venue Co.

0438 543 314

Paul.waterson@ausvenueco.com.au


Kylie Moncur

CEO and Marketing Manager

The Australian Venue Co.

0405 948 208

Kylie.moncur@ausvenueco.com.au


Mia Ferguson, Head of sales

The Australian venue co.

0417 868 543

Mia.Ferguson@ausvenueco.com.au


Anthony Jacobs , Owner / Director

Barmah Park Winery

0406 099 930

anthony@barmahparkwines.com.au


Craig Ellison, Operation CEO

Open door pub Co. / Australian venue company

0403 849 737

Craig.ellison@ausvenueco.com.au

Timeline

Executive Sales Manger

Olive Lane Catering
11.2023 - Current

Reservation Sales Agent

Alba Thermal Springs And Spa
01.2023 - 11.2023

National Reservation Manager

Australian Venue Co.
01.2022 - 10.2022

Event & Sales Senior Exec. Add Business Partner

Barmah Park Winery
01.2019 - 12.2022

Interior Designer + Property Staging Co

Self-employeed
01.2019 - 01.2022

Senior Sales Executive

Melbourne Racing Club
01.2017 - 12.2019

Head of the Department (Melbourne Venue Co.)

Open Door Pub Co.

Venue Manager

Open Door Pub Co.

Certificate III - Health and Physical Fitness

Australian Institute of Fitness

HLTAID011 Provide First Aid -

Accredited First Aid Course

High School Diploma -

Mt St Joseph's Girls College

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Olivia Moncur