Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Morris

Rye,VIC

Summary

Dynamic bartender with extensive experience at Sorrento Hotel, excelling in customer service and safety compliance. Recognized for training staff and enhancing beverage preparation skills, while maintaining a clean and efficient bar environment. Proven ability to resolve conflicts and foster teamwork, ensuring exceptional guest experiences in fast-paced settings.

Overview

2
2
years of professional experience

Work History

Bartender

Sorrento Hotel
Sorrento, VIC
11.2023 - Current

• Executed opening and closing duties, including supply restocking.
• Followed safety protocols for handling sharp tools and hazardous chemicals.
• Maintained comprehensive inventory of liquors, beers, wines, and other beverages.
• Cultivated strong working relationships with colleagues through effective communication.
• Prepared alcoholic and non-alcoholic beverages according to established recipes.
Greeted customers warmly, and provided exceptional service throughout shifts.
• Trained new bartenders on drink preparation and upselling strategies.
• Neatly sliced and pitted fruit for garnishing drinks.
• Resolved customer complaints in a professional manner.
• Maintained safety and sanitation standards with firm enforcement amongst bar staff.
• Cleaned up spills and broken glassware and safely disposed of sharp pieces.
• Remained calm and poised during busy periods, promoting great customer service to guests.
• Displayed and retained extensive knowledge of liquors, wines and beers
• Adhered to state regulations regarding serving alcohol responsibly.
• Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.

Education

Padua College
Rosebud, VIC

Skills

  • Safety compliance
  • Customer service
  • Team collaboration
  • Conflict resolution
  • Training staff
  • Attention to detail
  • Time management
  • Beverage preparation
  • Effective communication
  • Problem solving
  • Recipe and menu memorization
  • Maintaining a clean bar
  • Safe service compliance
  • Team player attitude
  • Preparing garnishes
  • Beer and wine recommendations
  • Outstanding customer service
  • Bar operations management
  • Courteous
  • Cleanliness and hygiene
  • Effectively multitasked within fast-paced environment

Timeline

Bartender

Sorrento Hotel
11.2023 - Current

Padua College
Olivia Morris