Summary
Overview
Work History
Education
Skills
Professional - Skills
References
Timeline
Generic

Olivia Mu

Laverton,VIC

Summary

Retail Sales Associate versed in merchandising, display design and customer relations.

Overview

7
7
years of professional experience

Work History

Retail

Bonds
Melbourne, VIC
06.2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Food and Beverage Attendant

Crown Tower
01.2019 - 03.2020
  • Work in a team to prepare and organize booking for customers
  • Attended to work in rotating roster of day and night shift
  • Provide exception services to make customers happy.

Retails Assistant

Mazzucchelli's Jewelry
07.2017 - 12.2018
  • Organize and display the stocks out
  • Consult customers with our products
  • Solve customer complaints
  • Communicate with the team to reach store targets
  • Success with individual KPI's & targets.

Traffic Control

Traffic Zone
10.2022
  • Implement and monitor operational Traffic Management Plans
  • Complete site hazard assessments and implement control measures
  • Control traffic, pedestrians and cyclists to protect maintenance workers, work crews as well as members of the public
  • Monitor traffic behaviour and flow in order to maintain safety.

Education

Cert 4 - Business Administration

Gordon Tafe
Geelong, VIC

Cert 3 Make up artistry -

Gordon Tafe
Geelong, VIC

Skills

  • Customer Service
  • Able to work in a quick pace and changing environment
  • Time management
  • Attention to detail
  • Working as part of team

Professional - Skills

  • Able to work in a quick pace and changing environment
  • Proven ability to persuade and sell retail products
  • Work as part of team
  • Exceptional communication skills
  • Time management
  • Ability to under pressure
  • Problem solving
  • Attention to details
  • Work with positive attitude

References

Aria le

0468332991

Jewelry - Mazzucchelli's Jewelry 

Timeline

Retail

Bonds
06.2023 - Current

Traffic Control

Traffic Zone
10.2022

Food and Beverage Attendant

Crown Tower
01.2019 - 03.2020

Retails Assistant

Mazzucchelli's Jewelry
07.2017 - 12.2018

Cert 4 - Business Administration

Gordon Tafe

Cert 3 Make up artistry -

Gordon Tafe

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Olivia Mu