Olivia Mu
Laverton,VIC
Summary
Retail Sales Associate versed in merchandising, display design and customer relations.
Overview
7
7
years of professional experience
Work History
Retail
Bonds
Melbourne, VIC
06.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Food and Beverage Attendant
Crown Tower
01.2019 - 03.2020
- Work in a team to prepare and organize booking for customers
- Attended to work in rotating roster of day and night shift
- Provide exception services to make customers happy.
Retails Assistant
Mazzucchelli's Jewelry
07.2017 - 12.2018
- Organize and display the stocks out
- Consult customers with our products
- Solve customer complaints
- Communicate with the team to reach store targets
- Success with individual KPI's & targets.
Traffic Control
Traffic Zone
10.2022
- Implement and monitor operational Traffic Management Plans
- Complete site hazard assessments and implement control measures
- Control traffic, pedestrians and cyclists to protect maintenance workers, work crews as well as members of the public
- Monitor traffic behaviour and flow in order to maintain safety.
Education
Cert 4 - Business Administration
Gordon Tafe
Geelong, VICCert 3 Make up artistry -
Gordon Tafe
Geelong, VICSkills
- Customer Service
- Able to work in a quick pace and changing environment
- Time management
- Attention to detail
- Working as part of team
Professional - Skills
- Able to work in a quick pace and changing environment
- Proven ability to persuade and sell retail products
- Work as part of team
- Exceptional communication skills
- Time management
- Ability to under pressure
- Problem solving
- Attention to details
- Work with positive attitude
References
Aria le
0468332991
Jewelry - Mazzucchelli's Jewelry
Timeline
Retail
Bonds
06.2023 - Current
Traffic Control
Traffic Zone
10.2022
Food and Beverage Attendant
Crown Tower
01.2019 - 03.2020
Retails Assistant
Mazzucchelli's Jewelry
07.2017 - 12.2018
Cert 4 - Business Administration
Gordon Tafe
Cert 3 Make up artistry -
Gordon Tafe