Olivia Muller
South Bank,QLD
Summary
Charming Front Desk Administration with superior multitasking and customer service skills. Dedicated to solutions-oriented problem solving with training in conflict resolution and general computer use. Fantastic critical thinking and customer education skills.
Overview
5
5
years of professional experience
Work History
Front Desk Administration
Longreach Primary Health Care Team
05.2023 - 02.2024
- As part of a team that is meant to lead the small community of Longreach to help from health specialists, it was my duty to make sure patients were seen by certain specialists in a certain matter of time
- As the front desk administration for our team, it was my job to develop phone etiquette and improve my computer literacy, with both excel sheets and booking systems
- I was able to improve and develop relationships with the patients in order to make them feel more comfortable in the space
- Working in this position forced me to become more detail orientated to ensure adequate care for our community.
Lifeguard
Longreach Memorial Pool
04.2023 - 11.2023
- During the time at the Longreach Pool, I learnt the responsibilities of being a lifeguard and furthered my skills in working as a team
- I also improved my attention to detail as I was made to be kept alert when watching patrons in our pools.
Barista/Customer Service Assistant
Qantas Founders Museum
02.2022 - 05.2023
- During this time at the Qantas Founders Museum, I received training as a barista as well as being a customer service assistant
- I received my RSA and would consistently work nights for official social events in which I was held to a high standard of service for the patrons who had booked private functions through our museum
- I furthered my skills in customer service by having a broad experience in customer situations and relations and improved my skills with technology by utilising computers and booking systems to book tours for patrons over the phone.
Customer Service Assistant
Target Country
04.2019 - 04.2021
- During the time at Target country, I was a customer service assistant, learning about the values of being a team member and gaining experience in customer service.
Education
Forensic Investigation/ Criminology and Criminal Justice -
Griffith University
Longreach State High School
01.2022
Skills
- Resourceful and Analytical
- Calendar Management
- Phone and Email Etiquette
- Operations Oversight
- Team Building and Leadership
- Hospitality services
References
- Jeremy Miller, Former Customer Service Manager, Qantas Founders Museum, jeremymiller95@outlook.com, 0405 577 019
- Rachel Welsh, Aquatic Manager, Longreach Memorial Pool, rmwels87@icloud.com, 0487 503 843
- Louise Poole, Director of Nursing, Longreach Primary Health Care Team, louise.poole@health.qld.gov.au, 0467 220 595
Timeline
Front Desk Administration
Longreach Primary Health Care Team
05.2023 - 02.2024
Lifeguard
Longreach Memorial Pool
04.2023 - 11.2023
Barista/Customer Service Assistant
Qantas Founders Museum
02.2022 - 05.2023
Customer Service Assistant
Target Country
04.2019 - 04.2021
Forensic Investigation/ Criminology and Criminal Justice -
Griffith University
Longreach State High School
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