Olivia Murray
Melbourne,VIC
Summary
I have worked and will continue to work to be a open and positive communicator with a calm and level-headed approach to managing routine needs and meeting special challenges, a responsible retail professional with excellent sales, service and interpersonal skills. I will stay committed to making every customer feel welcome and assisting with any need.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Carlins Automotive Auctioneers Pty Ltd
Brooklyn , VIC
07.2024 - Current
- Maintained an organized filing system for all employee records in compliance with legal regulations.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Participated in regular training sessions related to customer service best practices.
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Assisted with administrative tasks such as data entry into company databases.
- Handled diverse needs for clients in-person, by phone or through email.
Retail Sales Associate
Spotlight
Melbourne, Victoria
10.2020 - 07.2024
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions and demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Stocked shelves with merchandise according to company standards.
- Processed returned merchandise according to company policies.
- Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Coordinated ecommerce operations including shop at home and click and collect services.
Education
High School Diploma -
Bacchus Marsh Grammar
Bacchus Marsh11-2022
Skills
- Cash Register Operation
- Customer Assistance and creative solutions
- Teamwork And Collaboration
- Reliability
Certification
- customer service award from Spotlight (June 2023)
References
References available upon request.
Timeline
Receptionist Administrator
Carlins Automotive Auctioneers Pty Ltd
07.2024 - Current
Retail Sales Associate
Spotlight
10.2020 - 07.2024
High School Diploma -
Bacchus Marsh Grammar
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