Olivia Nesci

Patient Care & Comfort: Welcomed patients and directed them to the room, Ensuring patient comfort before, during, and after dental procedures.

Professionalism: Maintaining a high standard of professionalism in appearance, behaviour, and interactions.

Adaptability: Ability to handle changes in workflow or patient care needs in a fast-paced environment.

Dental Equipment Maintenance: Operating and maintaining dental equipment, such as autoclaves, sterilizers, and dental chairs.

Dental Impressions: Taking accurate dental impressions scans for new bonded retainers and treatment starts.

Clinical Photos: Taking Intra oral and extra oral photos of patients for before, during and after records.

Assisting During Procedures: Supporting the OHT/Orthodontist during exams and procedures, handing instruments, and maintaining a sterile field.

Training staff: Trained new employees on denial management best practices, fostering a knowledgeable and efficient workforce.

Admin rolls: Answered phone calls and organizing and managing patient appointments to ensure efficient workflow in the office.

Ordering: Did stock takes of products and equipment, ordered through varies company's online and though email.

• Communication: Clear, friendly communication with customers, addressing their needs and complaints.
• Problem-Solving: Handling issues with orders, requests, or customer complaints quickly and professionally.
• Patience: Dealing with demanding or frustrated customers while maintaining a calm demeanour.
• Multitasking: Managing multiple orders and customer requests at once without compromising service quality.
• Efficiency: Learning how to work quickly without sacrificing quality or customer satisfaction.
• Prioritization: Deciding which tasks or orders need attention first, especially during rush periods.
• Food Handling: Ensuring food is prepared safely and meets quality standards.
• Sanitation: Maintaining a clean and organized workspace, following health and safety regulations.
• Inventory Management: Keeping track of supplies and managing stock levels to avoid shortages or waste.
• Point-of-Sale Systems: Becoming proficient with cash registers, credit card machines, and handling customer payments.
• Training and Mentorship: Helping onboard and train new employees.
• Upselling: Promoting specials, additional menu items, or combos to customers.
• Cross-Selling: Encouraging customers to add drinks, sides, or desserts to their orders.