Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Olivia Nordberg

Brisbane,QLD

Summary

Energetic and motivated professional with a strong background in hospitality and retail, passionate about delivering exceptional service and keeping operations running smoothly. Experienced in handling admin tasks like reporting, stock management, and team coordination, with a sharp eye for detail and a love for staying organized. Thrive in fast-paced environments and bring a positive, can-do attitude to every role. Excited to apply my skills in a dynamic, people-focused administrative position.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Full Time Sales Assistant

Brumby's Bakery
10.2021 - Current
  • Lead in-store promotions and seasonal campaigns by redesigning product displays and merchandising layouts, resulting in consistently strong daily sales.
  • Maintain deep knowledge of bakery products, offering tailored recommendations that enhance the customer experience and boost sales.
  • Responsible for opening and closing procedures, cash handling, and balancing registers.
  • Supervise, train, and mentor junior team members, fostering a supportive and productive work environment.
  • Collaborate with the store owner and team to strategize on meeting and exceeding weekly and monthly targets.
  • Manage administrative tasks including stock ordering, invoice processing, and inventory reporting.
  • Built positive relationships with local suppliers to ensure timely stock replenishment and product quality.
  • Recognized for reliability and trusted to independently run the store during peak periods or management absence.

Section Waitperson

Byblos
01.2024 - 12.2024
  • Delivered polished, professional service in a high-end restaurant setting, ensuring each guest received personalized attention.
  • Thoroughly explained menu items, ingredients, and wine pairings, demonstrating detailed product knowledge.
  • Accurately took and delivered complex food and beverage orders, minimizing errors and delays.
  • Proactively handled customer feedback, resolving any concerns with professionalism and urgency.
  • Supported special events and private functions, adapting service style to suit diverse clientele.

Steward Fine Dining

queensland club
04.2024 - 12.2024
  • Delivered premium table service at one of Brisbane’s most exclusive private members’ clubs, catering to high-profile guests including politicians, executives, and members of high society.
  • Maintained exceptional standards of service, etiquette, and discretion in a formal fine dining environment.
  • Assisted in the seamless execution of large-scale black-tie events, formal banquets, and private functions, often serving over 300 distinguished guests per event.
  • Coordinated closely with kitchen and bar teams to ensure precise and timely delivery of multi-course meals and beverage pairings.
  • Trusted to represent the club’s values of excellence, confidentiality, and tradition in every guest interaction.Collaborate with team members to provide exceptional service and resolve any guest concerns.
  • Serving at functions with 300 plus guests, working within fast paced environment.

FOH - Waitress

Grill'd Healthy Burgers
01.2020 - 01.2021
  • Prepared and served food and beverages to customers, dealing with over 100 customers entering during rush periods, and accommodating them by arranging seating, discussing the menu, serving food, and clearing.
  • Took accurate orders and ensured customer satisfaction from entry to exit.
  • Helped coordinate seating and queue management during peak times, improving customer flow.
  • Maintained clean and organized dining and service areas, upholding brand standards.
  • Supported team members across roles, including kitchen and register operations.
  • Participated in team meetings and training sessions to improve service delivery and operational efficiency.

Education

HIGH SCHOOL DIPLOMA -

Balmoral State High School
01.2020

Skills

  • Visual merchandising
  • Product knowledge
  • Inventory management
  • Communication skills
  • Relationship building
  • Team collaboration
  • Building customer loyalty

Certification

  • Tas Responsible Service of Alcohol Certificate
  • SA Responsible Service of Alcohol Certificate
  • Qld Responsible Service of Alcohol certificate
  • WA Responsible Service of Alcohol Licence
  • Certificate three in hospitality
  • Certificate three in retail
  • - barista accredited course (SITHFAB005 Prepare and serve expresso coffe)
  • SITXFSA001 Use Hygienic Practices for Food Safety Current

Timeline

Steward Fine Dining

queensland club
04.2024 - 12.2024

Section Waitperson

Byblos
01.2024 - 12.2024

Full Time Sales Assistant

Brumby's Bakery
10.2021 - Current

FOH - Waitress

Grill'd Healthy Burgers
01.2020 - 01.2021

HIGH SCHOOL DIPLOMA -

Balmoral State High School

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Olivia Nordberg