Olivia O'Brien

Retail Worker

Officeworks

11.2020 - Current

Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Greeted customers, helped locate merchandise, and suggested suitable options.
Helped customers complete purchases, locate items, and join reward programs.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Worked to print and format orders for customers behind the printing desk.
Provided assistance with printers/copiers/photo machines.
Balanced and organized cash register by handling cash, counting change, and storing coupons.
Used POS system to process sales, returns, online orders, and gift card activations.
Answered questions about store policies and addressed customer concerns.
Maintained tidy and organized store environment to comply with cleanliness standards.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Assisted customers with prompt and polite support in-person and via telephone.
Processed customer returns to manage smooth refunds and exchanges following store procedures.
Answered incoming calls and emails to provide product information, features and benefits.
Worked with loss prevention in monitoring shopper behavior.
Listened to customer needs and desires to identify and recommend optimal products.
Engaged in friendly conversation with customer to better uncover individual needs.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Used in-store system to locate inventory and place special orders for customers.
Maintained up-to-date knowledge of store sales, payment policies and security standards.

Summary

Overview

Work History

Retail Worker

Education

High School Diploma -

High School Diploma -

Skills

Affiliations

Timeline

Retail Worker

High School Diploma -

High School Diploma -

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