- Martial Arts
- Gym Workouts
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Camping
Olivia Palazzi
Palmerston,NT
Summary
Accomplished Pharmacy Assistant with a proven track record at Blooms The Chemist, enhancing customer satisfaction and loyalty through exceptional service and medication dispensing accuracy. Skilled in patient confidentiality and customer service, I contributed to inventory management and team mentoring, ensuring operational excellence and compliance with healthcare regulations.
Developed strong customer service and organizational skills in retail pharmacy environment. Skilled in managing inventory, assisting with medication handling, and providing patient support. Seeking to transition into new field, bringing commitment to efficient operations and high-quality service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant
Blooms The Chemist
01.2023 - Current
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Improved inventory management by consistently monitoring stock levels and promptly ordering necessary medications.
- Prevented errors in prescription fulfillment by carefully reviewing each order before dispensation and consulting with pharmacists as needed.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer satisfaction by providing personalized consultations on medications and health products.
- Resolved customer complaints professionally, addressing concerns promptly and courteously to maintain trust in the pharmacy''s services.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
Checkout Operator
Woolworths
04.2022 - 01.2023
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
- Utilized strong communication skills to explain promotions or special offers clearly to customers during their visit.
- Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
- Effectively resolved customer complaints by taking prompt action to address issues head-on and find suitable solutions.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Palmerston College
Palmerston, NT11-2024
Skills
- Answering customer questions
- Medication dispensing
- Document filing
- Receiving incoming supplies
- Drug classification
- Multitasking
- Customer service
- Problem-solving
- Cash handling
- Attention to detail
- Critical thinking
- Time management
- Prescription filling
- Patient records management
- Healthcare regulations compliance
Certification
- NT Driver's License
- White Card
- S2/S3 Certifications
Interests
Timeline
Pharmacy Assistant
Blooms The Chemist
01.2023 - Current
Checkout Operator
Woolworths
04.2022 - 01.2023
- NT Driver's License
- White Card
- S2/S3 Certifications
High School Diploma -
Palmerston College
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