Summary
Overview
Work History
Education
Skills
Certification
Leadership Experience
References
Hobbies and Interests
Volunteer Experience
Timeline
Generic
Olivia Payne

Olivia Payne

Randwick,New South Wales

Summary

Having worked in the hospitality industry since I was 14, I am well versed in how to deliver quality customer service. I have substantial experience with working in a team and dealing with pressure in a stressful environment. I am committed to upholding the highest standards of service and am driven to provide a positive service experience. These qualities enable me to strive within my communications degree. I have obtained great knowledge throughout the completion of numerous course subjects as well as practical experience in classes, and I am extremely capable in all areas surrounding public relations, communications, marketing, and advertising. I am a skilled Account Coordinator/ Showroom Manager with comprehensive experience in managing client accounts, coordinating marketing strategies, and providing exceptional customer service. I Possess strong analytical skills to identify trends and develop key business strategies. I have demonstrated the ability to foster productive relationships with clients and colleagues, resulting in improved account management processes. I am committed to delivering high-quality results while meeting rigorous performance targets.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Account Coordinator/Showroom Manager

iD Collective
Sydney, NSW
04.2024 - Current
  • Collaborated with cross-functional teams to develop effective solutions for clients' needs.
  • Established relationships with key stakeholders within the organization.
  • Managed client relationships by providing timely responses to inquiries.
  • Prepared reports and presentations for management review.
  • Oversaw daily operations of showroom, including staff scheduling and inventory management.
  • Developed store merchandising strategies to optimize product visibility and increase client activity.
  • Provided exceptional customer service by responding to inquiries and resolving issues in a timely manner.

BARTENDER

Woollahra Hotel
Woollahra, NSW
09.2022 - Current
  • Customer Service, Organisation of bar, Cocktail preparation, Working in a team

Waitress

Café Graze
Walcha, NSW
12.2017 - Current
  • Making Coffee, Working in a team, Waitressing, Dealing with pressure under stress, Dealing with complaints, Cashier work, Food and drink preparation, Demonstrated respect, friendliness, and willingness to help wherever needed, Maintained energy and enthusiasm in fast-paced environment

Babysitter

01.2016 - Current
  • Communicated positively with children and guardians, Dealing with Children ages 3-12, Making dinner, Supervising, Putting them to bed

Farm Work

Walcha
01.2016 - Current
  • Mustering, Sheep work, Drenching, Spraying thistles

Sales assistant

Batch Ceramics
08.2022 - 06.2023
  • Assisting customers with buying products, Delivering product information, Packaging sold items, Engaging positively with customers, Encouraging sales

Bartender/Waitress

Calligeros Group
Surry Hills, NSW
03.2021 - 06.2022
  • Kept bar presentable and well-stocked to meet customer needs, Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands, Set up bar for operation, Poured beers, wines and spirits, Made cocktails, Carried food, Polished glassware, bussed tables and removed debris to keep customer areas clean

Sports coach

Kambala Girls School
Rose Bay
01.2021 - 01.2022

Waitress

Walcha Tap House
Walcha, NSW
11.2020 - 07.2021
  • Preparing and serving food, Dealing with pressure under stress, Working in a team, Greeted new customers, discussed specials and took drink orders

Education

Skills

  • Great time management
  • Customer service experience
  • Attention to detail
  • Relationship Building
  • Logistics support
  • KPI Tracking
  • Brand Awareness
  • Showroom displays
  • Inventory Oversight
  • Client Relationships
  • Client rapport
  • Schedule Management
  • Account supervision

Certification

  • RSA
  • Working with Children's Check

Leadership Experience

  • Year 12 Buddy
  • Year 8 Buddy
  • 2015,2016,2017 Hockey Captain
  • Tutoring
  • Leadership in the workplace

References

Sehen Somasundram, 04424699107, sehens@woollahrahotel.com.au

Hobbies and Interests

  • Sport (Hockey, Tennis, Touch, Swimming)
  • Reading
  • Travelling
  • Hanging out with friends
  • Listening to Music

Volunteer Experience

  • 2018 Anglicare- Sorting clothes toiletries and food into packages for those In need
  • 2018 Oz Harvest- Sorting Food for those in need
  • 2017-2018 Our Big Kitchen- Cooking and prepping meals for families in need
  • 2017-2018 Regis Aged Care
  • 2017-2018 Thread Together
  • 2018 Big Issue
  • 2018 Kids giving back
  • 2017- Clean up Australia Day

Timeline

Account Coordinator/Showroom Manager

iD Collective
04.2024 - Current

BARTENDER

Woollahra Hotel
09.2022 - Current

Sales assistant

Batch Ceramics
08.2022 - 06.2023

Bartender/Waitress

Calligeros Group
03.2021 - 06.2022

Sports coach

Kambala Girls School
01.2021 - 01.2022

Waitress

Walcha Tap House
11.2020 - 07.2021

Waitress

Café Graze
12.2017 - Current

Babysitter

01.2016 - Current

Farm Work

01.2016 - Current

Olivia Payne