Olivia Pearson
Team Leader
Canterbury ,NSW
Summary
I am a collaborative and resourceful professional dedicated to identifying the needs of service delivery and can implement creative solutions. I am a passionate advocator for supporting the diversity and health of our communities. A confident communicator with excellent interpersonal skills and I have excellent time-management skills. I can work effectively in both a team setting and independently. Personal interests include working with people to help improve their skill set, providing support to mental health and identifying and working towards tailored solutions. I am a people-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Team Leader - SIL Portfolio
New Horizons
Sydney , NSW
03.2024 - Current
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Worked with different stations to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Devised and implemented processes and procedures to streamline operations.
- Created and managed project plans, timelines and budgets.
Team Leader CLS/i.am SWS Team
New Horizons
Liverpool/Campbelltown
05.2023 - 03.2024
- Lead two portfolios with two teams ranging from a team of 8 and a team of 4
- Liaise with stakeholders, which included the Ministry of Health, Department of Health and other CMOs in processing new referrals and help assist in formulating suitability for consumers to be on-boarded into the programs
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Created and distributed monthly, quarterly and annual reports to management regarding performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provide mentoring and support with supervision of all team members and provide additional support with resources for teams
- Facilitate co-case conferences, engage with the clinical team and consult with other NFPs and NGOs in the community.
- Established clear expectations for employees, providing guidance when needed.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Fostered positive employee relationships through communication, training, and development coaching.
- Set specific goals for projects to measure progress and evaluate end results.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Maintained a positive work environment that promoted collaboration between team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Child and Young Person Champion CYPC I.am Program
New Horizons
Liverpool
01.2022 - 05.2023
- Specialise in youth suicidality and self-harm
- Positive teamwork skills
- Provide psychosocial support to children and young people to improve their independence and well-being by assisting with living skills, transport, social activities and other support as required
- Facilitate the timely, supportive, inclusive and recovery-oriented coordination of care for children and young people with suicidality, psychosocial distress and complex needs
- Develop, implement and review Safety Plans and Person-centred individualised support plans for customers, which incorporate their identified wellbeing needs and aspirations
- Participate in co-production and evaluation activities as a team
- Contribute to the development of work methods and the setting of outcomes for service delivery.
- Directed activities to foster social and emotional development for at-risk youth.
- Collaborated with community organizations to provide support services for clients.
- Worked with cross-functional teams to achieve goals.
Wellbeing SLSO/ Support Pastoral
Department of Education Primary
01.2020 - 01.2021
- Unique position catering to the needs of students who require additional support to be their personal best
- Duties included but were not limited to, organising, creating and developing alternative life skill programs to support the diverse range of students' needs
- Provided crisis intervention services when necessary.
- Eg; Cooking Kitchen Garden program, Anger Management Program, Mediation and mindfulness programs
- Certified Seasons for Growth Companion
- Liaising closely with the LaST team, Casework meetings, and consultations with the school counsellor and AEOs
- Attending PL and staff meetings and identifying strengths and goals in the annual PD portfolio.
- Built relationships with students and guardians through active communication and positive feedback.
School Learning Support Officer
Department of Education
Granville , NSW
01.2017 - 01.2020
- Assist the Classroom teacher in supporting students with additional learning needs
- Maintain ILPs, BSPs and Playground Plans, and track student progress to help students meet specific learning goals
- Foster a positive and collaborative learning environment where the unique needs of all students are met
- Arrange educational activities outside the classroom and supervise the students
- Regularly communicate with family members and attend learning conversations with other staff, such as school psychologists and counsellors
- Regularly attend professional development/workshops
- Ensure the classroom environment meets standards for safety and cleanliness and adheres to OHS policies.
Project Co-ordinator/ Welfare Intake Officer
IWWA Islamic Women's Welfare Association
Lakemba
10.2012 - 01.2017
- Manage the Playgroup program
- Provide and prepare the materials and resources for the different stages of age groups and developmental needs of the children, from birth to 6 years of age
- Provide administration duties including intake of new clients through direct agency enrolment or inter-agency providers
- Offer support to CALD clients and new arrivals to Australia and refer them to community service providers when needed
- Provide morning tea for clients and promote community services that will help empower the local community and their well-being
- Maintain the safety of premises and ensure all equipment has the national safety standard of Australian testing.
- Developed strategies to improve the efficiency of the intake process.
- Maintained a positive attitude while facilitating sessions with the intention of encouraging engagement from all participants.
Display Home Hostess
Australand
01.1999 - 01.2003
- Receive all incoming front desk calls
- Assisted enquiries on the phone, and provided sales-related information to potential clients
- Support sales reps and managers
- Administration duties
- Show clientele through display homes and outline features of house and land packages.
Education
Cert IV in Mental Health Peer Identified - Mental Health
Mental Health Coordinating Council
03-2024
Diploma of Counselling - Community Services/Health
TAFE
Bankstown NSW 12-2018
Cert IV in Community Services -
TAFE
Bankstown, NSW12-2017
Cert IV in Education Support -
BCA - National Training Group
Birrong, NSW03-2017
Skills
- Adaptable and Resilient
- Reliable
- Energetic
- Excellent interpersonal skills
- Motivated
- Resourceful
- Coaching
- Performance Improvement
- Complex Problem-Solving
- Confident
- Patient
- People-Orientated
- Team Supervision
Certification
- First Aid
- CPR and Anaphylaxis training
- Fire warden Training
- Mental Health First Aid
- Youth Health First Aid
- Roses in the Ocean Voices of Insight
- Seasons for Growth Companion
- WWCC
- Dispute Resolution/Conflict Management Certification
- Police Check Valid till 2026
Volunteer Experience
- 2015-01-01, 2017-12-31, New members support contact - Women's Support Group - IWWA Women's Welfare Association, Provided partnered management to the program. Plan and Prepare ice-breaker activities. Support and provide opportunities for members to network within the local community. Promote local resources and referral services.
- 2017-01-01, 2018-12-31, Birrong Girls High School - Religious Scripture and Community Support, Stages 4-6.
References
Available upon request
Timeline
Team Leader - SIL Portfolio
New Horizons
03.2024 - Current
Team Leader CLS/i.am SWS Team
New Horizons
05.2023 - 03.2024
Child and Young Person Champion CYPC I.am Program
New Horizons
01.2022 - 05.2023
Wellbeing SLSO/ Support Pastoral
Department of Education Primary
01.2020 - 01.2021
School Learning Support Officer
Department of Education
01.2017 - 01.2020
Project Co-ordinator/ Welfare Intake Officer
IWWA Islamic Women's Welfare Association
10.2012 - 01.2017
Display Home Hostess
Australand
01.1999 - 01.2003
Cert IV in Mental Health Peer Identified - Mental Health
Mental Health Coordinating Council
Diploma of Counselling - Community Services/Health
TAFE
Cert IV in Community Services -
TAFE
Cert IV in Education Support -
BCA - National Training Group
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