Olivia Phelan

• Developed personalised programs for clients based on ability and fitness level, monitoring progress.
• Worked alongside clients to develop strength, fitness and improve health and wellbeing with a positive, motivating and approach.
• Conducted small group sessions with a maximum of 6 clients, implementing a program and encouraging progression and fostering a positive, motivating environment.
• Educated clients on preventive care, nutrition, fitness, stress management, and ergonomics.
• Maintained up-to-date knowledge of fitness training methods

• Conducting individual and group pilates sessions, customised based on client goals, fitness levels and specific needs/limitations
• Strong communication and interpersonal skills, successful at building rapport with clients resulting in high class numbers
• Attended continuing education classes to maintain current knowledge.
• Provided personalised support and modifications for clients with injuries or limitations, ensuring a safe and effective experience and increasing member satisfaction

• Group based pilates sessions tailored to class styles and individual needs including pre and post natal members
• Strong rapport building with clients
• Providing individualised support to clients, through adjusting form and providing modifications and adjustments if needed

• Instructing high energy Mat Pilates and Strength based classes of up to 45 people, successful in clear instruction, providing a fun and motivating environment for members.
• Focused on bringing the best member experience

• Organised fundraising initiatives
• Charity promotion through personal outreach, creating community engagement and developing partnerships
• Assisted in fundraising and promotion of charity through public speaking events including media and government events

- Gained hands on experience in a gym setting, including both boxing and strength and condition

- Built relationships with clients and strengthened communication and rapport building in a gym environment

• Working with different systems and softwares such as MS outlook
• Liasing and coordinating patient files with other parties including GP’s, medicare, TAC, workcover and private health funds
• Reception duties such as greeting clients, taking phone calls, processing payments and scheduling appointments
• Maintaing patient files, data and correspondence

• Ability to work in a fast-paced environment during the Footy season, handling mulitple tasks and prioritizing duties between attending to customers, coordinating the kitchen and bar service
• Attending to customers with strong customer service skills
• Working amongst a team to coordinate duties

• Conducted fitness assessments for clients including VO2max, initial health screening and 1RM
• Developed proficient use in gym equipment, conducting fitness assessments and safety practices in the gym environment

• Assisted AEP in conducting fitness assessments for clients
• Provided instruction to clients on exercise technique and delivered client programs maintaining safety and appropriate technique
• Maintained a clean, organised, safe gym environment

• Delivered friendly and customer focused service, including greeting and serving customers, providing attentive and effecient service
• Upselling of menu items and specials
• Maintaining cleanliness
• Working amongst a team to delegate duties in a busy enivornment
• Operating POS systems

• High quality customer care and service skiills assisting customers with product selection
• Maintaining a tidy and organised store, ensuring merchandising compliant with company standards
• Knowledge of inventory management and stock replenishment procedures
• Ability to work in a fast paced environment during the christmas period
• Proficiency in POS systems, achieving KPI’s