Olivia Phillips
Sydney
Summary
With a strong background in working in homeless shelters and refuges, I bring a compassionate, empathetic, and service-oriented approach to every interaction. My experience in managing sensitive situations, providing support to individuals in need, and maintaining a calm, organized environment has equipped me with excellent communication and problem-solving skills. I am adept at handling diverse needs, managing scheduling, and providing a welcoming atmosphere in high-pressure environments. I am confident that my ability to manage various administrative tasks, along with my dedication to patient care and confidentiality.
Overview
11
11
years of professional experience
Work History
Teacher
Marsden Heights Community College
07.2022 - 12.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Prepare lesson plans and materials: Create engaging and differentiated resources to meet the diverse needs of students.
- Communicate with parents and guardians: Maintain regular contact to update on student progress, behavior, and any concerns.
Receptionist Administrator
SafeNet
06.2021 - 12.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided emotional support and crisis intervention for women and children in need of refuge and shelter.
- Delivered practical assistance in daily living tasks, including meal planning, budgeting, and access to resources.
- Conducted intake assessments to evaluate the needs of clients and develop personalized care plans.
- Facilitated support groups to encourage empowerment, healing, and peer connection among residents.
- Collaborated with external agencies, such as social services, legal services, and healthcare providers, to ensure comprehensive support.
- Educated residents on their rights, available community resources, and how to access long-term support.
- Maintained accurate and confidential case records, documenting client progress and support provided.
- Ensured the safety and security of the refuge by enforcing policies and procedures.
- Advocated for clients within the legal system and assisted with restraining orders or housing applications.
- Offered transitional housing support to help women move toward independent living.
- Handled complaints and questions, and re-directed calls to other team members.
Receptionist
Gateway
01.2021 - 12.2024
- Greeted and assisted clients, providing a welcoming and supportive environment.
- Managed front desk operations, including answering phones, responding to inquiries, and directing visitors.
- Conducted intake assessments, recording client information and verifying eligibility for shelter services.
- Coordinated and scheduled appointments for clients with case managers and other service providers.
- Maintained accurate client records and ensured all documentation was updated and confidential.
- Monitored and maintained inventory of supplies, ensuring shelter facilities were adequately stocked.
- Assisted in the distribution of food, clothing, and hygiene products to clients.
- Handled emergency situations calmly, alerting the appropriate personnel and ensuring the safety of all residents.
- Collaborated with staff members to ensure smooth operations and efficient delivery of services.
- Provided information to clients about available community resources, including healthcare, housing, and legal aid.
- Assisted with conflict resolution and de-escalation when necessary, ensuring a peaceful and respectful environment for all client
Customer Service
Argos
05.2014 - 10.2021
- Developed long-lasting client relationships by providing exceptional customer service.
- Provided exceptional customer service for ideal experiences.
- Monitored tables for guest needs to identify customer service opportunities.
- Enhanced bidder satisfaction with timely communication and professional customer service.
- Provided outstanding customer service on phone and in person.
Education
Bachelor of Science (Hons) - Sport And Exercise Science
Buckinghamshire New University
England07-2020
BTEC Level 3 - Sport And Exercise Science
Burnley College
England06-2017
Skills
- Scheduling
- Customer Service
- Communication
- Multitasking
- Organization
- Confidentiality
- Problem Solving
- Attention To Detail
- Teamwork
- TimeManagement
Timeline
Teacher
Marsden Heights Community College
07.2022 - 12.2024
Receptionist Administrator
SafeNet
06.2021 - 12.2024
Receptionist
Gateway
01.2021 - 12.2024
Customer Service
Argos
05.2014 - 10.2021
Bachelor of Science (Hons) - Sport And Exercise Science
Buckinghamshire New University
BTEC Level 3 - Sport And Exercise Science
Burnley College
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