OLIVIA PINTO
Lalor,VIC
Summary
Adaptable mindset, wide range of skills, positive energy, friendly attitude, and strong time management. Excels at taking direction, communicating effectively, meeting company standards, and upholding policies and procedures. Eager to leverage knowledge and experience to collaborate with others and achieve shared goals.
Overview
6
6
years of professional experience
Work History
Front office receptionist
Medical Clinic
Glenroy, VIC
02.2023 - Current
- Managed email correspondence efficiently.
- Handled transmission of important documents via fax efficiently.
- Answering and forwarding incoming calls
- Receiving and sorting daily mail
- Handled multiple responsibilities effectively.
- Processed large volumes of information swiftly.
- Ensured timely and efficient record filing.
- Created photocopies as needed.
- Optimized patient billing processes through consultations and bulk billing methods.
- Performed sanitation tasks to maintain cleanliness standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered multi-line phone system and enthusiastically greeted callers.
Receptionist
Top Teach Panels
Campbellfield, VIC
01.2019 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression
Education
Mercy College
12.2018
Skills
- Communication – Excellent verbal and written communication
- Teamwork – Collaborating effectively with cross-functional teams
- Problem Solving – Strong analytical and critical thinking abilities
- Time Management – Ability to prioritize and meet deadlines in a fast-paced environment
- Customer Service – Providing exceptional service and building relationships with clients
- Attention to Detail – Ensuring accuracy and quality in all tasks
- Multitasking – Managing multiple patient cases and tasks simultaneously in a fast-paced environment
- Front Desk Management – Handling patient intake, check-in/check-out, and reception duties as needed
- Appointment Scheduling – Managing patient appointments and maintaining a streamlined patient flow
- Medical Billing – Familiarity with insurance claims, work cover claims, and bulk billing
- Leadership – Managing and training junior staff or medical assistants
- Technology Skills – Familiarity with best practice system
Timeline
Front office receptionist
Medical Clinic
02.2023 - Current
Receptionist
Top Teach Panels
01.2019 - 01.2023
Mercy College