OLIVIA POPESCU
Kanwal,NSW
Summary
Driven Junior Manager with a proven track record at Mad Macks Grill, enhancing customer satisfaction and streamlining operations. Excelled in team coordination and quick decision-making, significantly improving service efficiency. Skilled in money handling and POS systems, adept at fostering a collaborative environment and solving problems effectively.
Overview
2
2
years of professional experience
Work History
Junior Fast Food Manager
Mad Macks Grill
04.2023 - 05.2024
- Resolved customer complaints swiftly and professionally, maintaining high level of customer satisfaction.
- Established efficient workflows within team by utilising task delegation techniques based on individual strengths and skills.
- Enhanced teamwork within staff, promoting collaboration and communication during busy shifts.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Managed cash transactions accurately while adhering to company policies regarding safe cash handling procedures.
Intern Trainee
Greenhouse Cafe
05.2023 - 05.2023
- Worked alongside senior staff members to gain industry insight and hands-on experience in various aspects of the business.
- Provided exceptional customer service, resolving issues promptly and ensuring customer satisfaction.
- Enhanced team efficiency by assisting with inventory management and restocking supplies as needed.
- Reduced customer wait times by quickly preparing orders while maintaining high-quality standards in drink presentation.
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
Intern Trainee
Parramatta River Cafe
05.2022 - 05.2022
- Maintained clean and organised workspace for optimal productivity and safety.
- Promoted welcoming atmosphere by greeting customers with friendly demeanour and promptly addressing their needs.
- Contributed to positive team environment through effective communication and collaboration with colleagues.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
Intern Trainee
Queensford College
05.2022 - 05.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Prepared project presentations and reports to assist senior staff.
- Gained valuable experience working within specific industry, applying learned concepts directly into relevant work situations.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Certificate IV in Beauty Therapy - Beauty Therapy
Contour College
Tuggerah, NSW08.2025
High School Diploma -
Wadalba Community School
Wadalba, NSW09.2023
Skills
- Team Coordination
- Team motivation
- Money Handling
- Quick Decision Making
- Strong multitasking
- Excellent customer service
- Sales and Retail Experience
- POS system familiarity
- Problem-Solving
- Time Management
- Customer Service
Timeline
Intern Trainee
Greenhouse Cafe
05.2023 - 05.2023
Junior Fast Food Manager
Mad Macks Grill
04.2023 - 05.2024
Intern Trainee
Parramatta River Cafe
05.2022 - 05.2022
Intern Trainee
Queensford College
05.2022 - 05.2022
Certificate IV in Beauty Therapy - Beauty Therapy
Contour College
High School Diploma -
Wadalba Community School
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