Olivia Ramirez
Launceston,TAS
Summary
Highly organized and detail-oriented professional with strong communication skills and and dedication to achieving goals. Skilled at developing relationships with diverse people, and working efficiently in teams.
Currently retraining to work as a Teacher's Aide, and will complete a Certificate III in Education Support in November 2024. Has past experience working in the Travel and Tourism sector for 10+ years in customer focused roles.
Overview
13
13
years of professional experience
Work History
Reservations and Admin Coordinator
Tasmanian Walking Company
TAS
11.2019 - 10.2022
- Frontline customer service - engaging customers, assisting with enquiries about hiking tours via email, live chat, phone and in person
- Tactfully resolving booking issues and tour complaints
- Taking initiative to source potential clients, convert enquiries into bookings and maximise sales opportunities
- Daily office administration and accounts support - accurate data entry, processing guest reservations and payments, bank reconciliation, raising guest invoices and generating booking documentation
- Liaising with local suppliers to coordinate ferry and hotel reservations, and product orders.
Customer Support Executive
Innstant Travel
TAS
02.2018 - 03.2019
- Assisted guests via phone, live chat and email with their hotel, tour and event bookings
- Prepared accurate quotations and detailed itineraries
- Interpreted supplier contract conditions, and applied the rules to reservations
- Investigated guest complaints and assessed refund requests.
Product Coordinator
Cruiseco
NSW
02.2016 - 02.2017
- Accurately input product rates into a database for wholesale to travel agents
- Interpreted supplier contracts and entered the conditions into bookings and databases
- Prepared internal memos to communicate important product updates to internal stakeholders
- Packaged cruises with flights, accommodation, tours and transfers for retail sale
- Consistently met deadlines for both group campaign projects and individual tasks
- Collaborated with the Marketing Team to create advertisements and generate sales.
Customer Service Agent
Viator/TripAdvisor Group
NSW
04.2015 - 01.2016
- Thorough frontline customer service to direct clients and international tour suppliers
- Processed large volumes of booking amendments and requests via email and phone
- Processed payments and refunds in multiple currencies
- Followed security protocols to protect the privacy of guest and supplier data
- Liaised with the Product Team to streamline and improve all website content.
Senior International Travel Consultant
Asiaquest Tours
NSW
01.2010 - 04.2013
- Reception duties (Booked client/agent appointments in the company diary, mail sorting, booking and receiving courier deliveries)
- Responded to sales enquiries regarding Mediterranean and South American tours
- Processed reservations, prepared quotations and invoices, processed payments
- Maintenance of databases, client profiles and group files
- Passport handling and lodging visa applications
- Booked group airfares and issued the air tickets using a GDS (Amadeus)
- Organised passenger manifests for airlines and tour operators
- Prepared travel documentation - dossiers, itineraries, destination information
- Represented the company and promoted the product range at interstate Travel Exhibitions.
TOUR OFFICE RECEPTIONIST (Volunteering)
Atacama Viajes
San Pedro de Atacama, Chile
03.2014 - 10.2014
- Provided local travel advice to English speaking clientele and visitors
- Sourced graphic designers and printers to produce business posters and flyers.
CRUISE ADMINISTRATION OFFICER (Temporary contract role)
Royal Caribbean Cruises
NSW
08.2013 - 02.2014
- Responded to customers pre-travel enquiries regarding their cruise bookings
- Invoiced clients, processed payments, chased payment collections
- Sold add-on products including beverage packages, shore excursions
- Organised client special needs for their cruise (wheelchair accessible rooms, dietary needs)
- Assisted the Accounts Team to investigate financial discrepancies in client files.
Education
Certificate III in Education Support - Education
TasTAFE
Alanvale, TAS11.2024
Skills
- Relationship Building
- Work Planning and Prioritization
- Active Listening Skills
- Strong Verbal Communication Skills
- Supporting Children's Learning
- Working with Children with Special Needs
- Office Administration and Finance Support
- Database Management
- Proficiency in Microsoft Office and Google Workspace
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Reservations and Admin Coordinator
Tasmanian Walking Company
11.2019 - 10.2022
Customer Support Executive
Innstant Travel
02.2018 - 03.2019
Product Coordinator
Cruiseco
02.2016 - 02.2017
Customer Service Agent
Viator/TripAdvisor Group
04.2015 - 01.2016
TOUR OFFICE RECEPTIONIST (Volunteering)
Atacama Viajes
03.2014 - 10.2014
CRUISE ADMINISTRATION OFFICER (Temporary contract role)
Royal Caribbean Cruises
08.2013 - 02.2014
Senior International Travel Consultant
Asiaquest Tours
01.2010 - 04.2013
Certificate III in Education Support - Education
TasTAFE