Olivia Reece
Melbourne,VIC
Summary
I have a passion for customer service and try to make every customer interaction special by displaying positivity and kindness. This has been recognised by my current job at HOYTS, who granted me with the Fierce Caring Award for my ability to deliver exceptional customer service. I would also consider myself to be a collaborative team player as I am always willing to go the extra mile to help out my coworkers. I am always willing to cover my coworkers shifts and work overtime when possible. I understand the importance of a strong team, especially when working in a fast-paced environment, which is why I highly value teamwork and collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Member
Hoyts Docklands
01.2023 - Current
I hold a variety of responsibilities at HOYTS Docklands. My primary role at HOYTS would be at the Arties Cafe, where I serve as a cashier, barista, and assist with preparing hot food and drinks for patrons. I also work at the Ben & Jerry's within HOYTS, where I serve ice cream and prepare desserts for guests. Additionally, I help maintain the cleanliness of the cinemas and ensure that movies are running smoothly for guests.
Retail Sales Associate
Savers Moorabin
01.2021 - 01.2023
At Savers, I worked as a cashier, and was involved with serving customers, and processing transactions. I was also responsible for restocking clothes from the warehouse and ensuring they were neatly arranged on the racks. I also helped maintain a tidy store environment by organising merchandise and ensuring the store remained presentable.
Babysitter
06.2017 - 02.2019
As a babysitter, I was responsible for ensuring the safety and well-being of the children in my care. My duties included supervising playtime, preparing meals and snacks, and managing bedtime routines.
Education
Bachelor of Social Work -
RMIT
11-2026
Star of The Sea College
10-2021
St Agnes Primary School
12-2015
Skills
- Customer Service – Friendly and approachable, with a genuine desire to help customers I greet each customer with a positive attitude and ensure they have a great experience
- Teamwork and Collaboration – Ability to work well in a team, and communication skills, with strong communication skills to foster cooperation and achieve team goals
- Reliability – Always dependable and punctual, consistently showing up for shifts on time and ready to contribute to the team
- Time Management – Effectively prioritising tasks, managing deadlines, and multitasking when needed
Accomplishments
- Star of the Sea Mother Agnes Keane Endeavour Award (2020)
- Star of the Sea Academic Excellence Award (2020)
- Star of the Sea Academic Excellence Award (2021)
References
- BJ Rathnayake, Supervisor at Savers Moorabbin, 041068495, (03) 9558 0844
- Evander Epiha, Supervisor at Savers Moorabbin, (03) 9558 0844
Attributes
- Commitment & hard working - Making sure to provide skills and to be committed to an institution. At my previous job, I would always be open to working extra time or doing any additional jobs if my manager asked that of me.
- Honest & reliable - I have strong beliefs in ensuring to be honest and reliable at all times. At my current job, as well as my previous job, I always ensure to arrive on time, and whenever possible, I cover my coworkers' shifts.
- Friendly - Love chatting with all types of people and maintaining positive connections. This was acknowledged by the Fierce Caring award I received this year for my customer service skills.
- Collaborative team worker - This is demonstrated through my dedication towards working in a team, which can be seen through both my current team at Hoyts, as well as my previous team at Savers. I understand the importance of having good communication.
Certification
SITHFAB002 Provide Responsible Service of Alcohol
Timeline
Team Member
Hoyts Docklands
01.2023 - Current
Retail Sales Associate
Savers Moorabin
01.2021 - 01.2023
Babysitter
06.2017 - 02.2019
Bachelor of Social Work -
RMIT
Star of The Sea College
St Agnes Primary School
Similar Profiles
Ripal PatelRipal Patel
Food and beverage team member at Crowne Plaza DocklandsFood and beverage team member at Crowne Plaza Docklands
Mary TsuiMary Tsui
Guest Service Agent at Travelodge Hotel Melbourne DocklandsGuest Service Agent at Travelodge Hotel Melbourne Docklands
Hermella AlemsegedHermella Alemseged
NA at Skechers DocklandsNA at Skechers Docklands
Sunny NguyenSunny Nguyen
Team Projects or Group Work at High SchoolTeam Projects or Group Work at High School
Gurpreet KaurGurpreet Kaur
Client Support Professional Specialist at Australian UnityClient Support Professional Specialist at Australian Unity