Olivia-Rose REILLY
Elderslie,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level FIFO Utility position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front of House
Happy Grillmore Bistro
11.2023 - Current
- Responsibility of the opening and closing of the restaurant, cash handling, cleaning, barista services, event set up and service, waitressing
- Stocked front-of-house materials.
- Enhanced customer satisfaction by efficiently managing front-of-house operations.
- Maintained clean, organized environments for presentable front-of-house areas.
- In charge of Opening the restaurant and working through all front-of-house areas by myself throughout my whole shift.
- Managed sufficient inventory for front-of-house operations to meet customer needs.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Managed cash handling procedures accurately balancing register drawers daily.
Engagement Coordinator & Operation Administrator
KPMG
02.2022 - 11.2023
- Delivered exceptional customer service, promptly addressing inquiries and resolving issues to ensure client satisfaction.
- Collaborated with cross-functional teams to develop strategic plans for successful client engagements.
- Established clear communication channels with stakeholders, facilitating smooth coordination of all event aspects.
- Working to maintain KPIs of 70% Productivity, 90% Accuracy, meeting turnaround times and quality assurance standards.
Front of House
Osso Macarthur Square
10.2022 - 12.2022
- Maintained clean, organized environments for presentable front-of-house areas.
- Greeting Customers
- Maintained a clean and organized front-of-house area, creating an inviting atmosphere for patrons.
- Event set up and service
- Barista Service
Retail Casual
Snow Globes In House Works
11.2021 - 12.2021
- Managed cash registers, processed transactions accurately, and balanced end-of-day cash reports for financial accuracy.
- Maintained a visually appealing store environment with regular merchandise restocking and displays updates.
- Adhered to all company policies and procedures while performing daily tasks, ensuring a safe and secure shopping environment for customers and staff.
- Responsible for the Opening and Closing of the store.
Crew Member
McDonald's Camden
02.2019 - 02.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Year 10 Certificate -
Homeschooling
Elderslie12.2019
Skills
- Front of House
- Front of House Management
- Front of House Operations
- Microsoft Office
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
Certification
- RSA
- RCG
- BARISTA CERTIFICATE
- FOOD HANDLER BASICS
- WORKING WITH CHILDRENS CHECK
- RAPID CLEAN SAFE CHEMICAL HANDLING CERTIFICATE
- ASCIA - ANAPHYLAXIS E-TRAINING CERTIFICATE
Languages
Auslan
Elementary
Timeline
Front of House
Happy Grillmore Bistro
11.2023 - Current
Front of House
Osso Macarthur Square
10.2022 - 12.2022
Engagement Coordinator & Operation Administrator
KPMG
02.2022 - 11.2023
Retail Casual
Snow Globes In House Works
11.2021 - 12.2021
Crew Member
McDonald's Camden
02.2019 - 02.2021
Year 10 Certificate -
Homeschooling
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