Olivia Ristas
Melbourne,VIC
Summary
Dynamic Front Office Manager at Berwick Prestige Autobody with a proven track record in enhancing operational efficiency and customer engagement. Skilled in schedule management and financial reporting, I successfully elevated service ratings from 3 to 4.5 stars through innovative solutions and strong problem-solving abilities. Committed to regulatory compliance and delivering exceptional service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Office Manager
Berwick Prestige Autobody
Melbourne , Vic
09.2022 - Current
- Managed schedules, trained new employees, and motivated innovative ideas to enhance operational efficiency.
- Maintained paperwork, records, and invoices while performing data entry and accounting tasks.
- Organized daily meetings to ensure staff alignment and accountability, resulting in improved task completion and service delivery.
- Maintained accurate records and ensured compliance with insurance requirements, facilitating smooth front office operations.
- Implemented automated SMS updates for customer engagement and improved booking processes, elevating service ratings from 3 to 4.5 stars in five months.
- Coordinated daily meetings to ensure task completion and maintained accurate records, satisfying high-end insurance companies like RACV.
- Facilitated accurate financial records by diligently pursuing overdue invoices with suppliers and insurance companies.
Receptionist Administrator
AMA Collision Moorabbin
Melbourne , Vic
03.2021 - 04.2022
- Handled phone inquiries and complaints, delivering solutions to enhance customer satisfaction.
- Performed data entry and coordinated bookings to ensure seamless operations.
- Greeted and welcomed clients warmly, serving as the first point of contact and enhancing customer experience.
- Demonstrated punctuality and eagerness to learn, consistently upholding strong work ethics and interpersonal skills.
Education
High School Diploma -
St Francis Xavier College
75 Ridgemont Dr, Berwick VIC 3806 10-2021
Skills
- Schedule management
- Ability to adapt and work under pressure
- Data entry
- Financial reporting
- Customer engagement
- Regulatory compliance
- Reliability and honesty
- Problem solving and initiative
Languages
Greek
Limited
Certification
. Completed Cert II in community services Berwick Chisholm.
Accomplishments
. Received a bonus in 2024 from the owner of the company for efficiency and determination to better the company.
. Created bonds with customers, resulting in a higher satisfaction rate.
. Completed Cert II in community services to use in day to day life
References
References available upon request.
Timeline
Front Office Manager
Berwick Prestige Autobody
09.2022 - Current
Receptionist Administrator
AMA Collision Moorabbin
03.2021 - 04.2022
High School Diploma -
St Francis Xavier College