Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Robinson

Summary

Dependable, with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

6
6
years of professional experience

Work History

Sales Assistant

SKECHERS Factory Outlet
05.2023 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Cafe Worker

Funfields Theme Park
09.2019 - Current
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
  • Fulfilled customer orders while complying with pricing and packing.
  • Monitored food temperatures to comply with safety regulations.

Training Assistant

KMR Safety First
01.2018 - 04.2023
  • Used surveys, focus groups and interviews to assess and determine training needs.
  • Prepared materials for skills development classes.
  • Developed and implemented training programs related to First Aid.
  • Evaluated training delivery methods to optimize effectiveness.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.

Canteen Assistant Manager

Hurstbridge Football Club
03.2018 - 09.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed strategy to increase sales and drive profits.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Waitress

Maroush Lebanese Restaurant
01.2019 - 01.2020
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

Education

Peter Lalor Secondary College
Lalor, VIC
11.2023

Certificate III -

Bussiness
10.2023

Skills

  • Microsoft Outlook
  • Inside and Outside Sales
  • Available Nights, Weekends and Holidays
  • Answering Customer Questions
  • Microsoft Windows
  • Merchandise Alteration Estimates
  • Google Drive
  • Sales Expertise
  • Retail Metrics and Goals

Timeline

Sales Assistant

SKECHERS Factory Outlet
05.2023 - Current

Cafe Worker

Funfields Theme Park
09.2019 - Current

Waitress

Maroush Lebanese Restaurant
01.2019 - 01.2020

Canteen Assistant Manager

Hurstbridge Football Club
03.2018 - 09.2020

Training Assistant

KMR Safety First
01.2018 - 04.2023

Peter Lalor Secondary College

Certificate III -

Bussiness

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Olivia Robinson